Thanks Angelo - that fits our use case better so we've voted for that as well :-)
Original Message:
Sent: 11-14-2024 08:40
From: Angelo Cicchitto
Subject: Ordering of articles by title for Knowledge appt
Good improvement, we also created similar Idea for Messenger Knowledge App > Messenger Knowledge App - Article Sorting
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Angelo Cicchitto
Genesys - Employees
Original Message:
Sent: 11-14-2024 06:30
From: Samuel Jillard
Subject: Ordering of articles by title for Knowledge appt
Hi Lee,
Unfortunately it is not currently possible, but there is an idea on the Genesys Cloud Product Ideas Lab: Sort knowledge articles by A to Z on the Knowledge Portal
I would advise voting on this idea and adding your rational so that it can be considered by the Product Management team and you will be updated on future progress
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
Original Message:
Sent: 11-13-2024 19:23
From: Lee Smith
Subject: Ordering of articles by title for Knowledge appt
Does anyone know of a way to order knowledge articles by title, for presentation in the the Knowledge app (rather than by published date as seems to be happening currently)?
It's much harder for a customer to scan a list of articles when they're not ordered alphabetically.
#DigitalChannels
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Lee Smith
Senior Business Analyst Contract
Genesis Energy
lee.smith@genesisenergy.co.nz
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