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  • 1.  Organizational Settings view help

    Posted 27 days ago

    Hello - 

    I am completely stumped and would love some insight. I have a custom role that I have built. It does not have access to anything on the admin tab (which is correct) except for a view only on the organization settings for recording management which I have been unable to remove. I have narrowed it down to a specific role that is giving it and I cannot for the life of me figure out which permission is giving access. I did a comparison to this role and another role and the permissions below are what this role has that the other does not, but none of them make sense for this view... any idea which permission is providing access to this? 

    It has to be one of these, but again, none make sense... 

    analytics:interactionEvaluationDetails:view
    analytics:speechAndTextAnalyticsAggregates:view
    audits:interactionDetails:view
    conversation:communication:view
    directory:userProfile:view
    directory:userStateChange:view
    recording:recording:restore
    recording:screenRecording:view
    reporting:acd:view
    reporting:customParticipantAttributes:view
    reporting:interactions:view
    reporting:outbound:view
    reporting:status:view
    routing:queue:join
    ui:agentDashboardEvaluations:view
    ui:supervisorActivity:*
    ui:supervisorAgentDetails:*
    ui:supervisorDashboard:*
    ui:supervisorDnisPerformance:*
    ui:supervisorPerformance:*
    ui:supervisorQueueDetails:*
    ui:supervisorScheduledCallbacks:*
    ui:supervisorStatusControl:*
    ui:supervisorWrapUpPerformance:*

    I'd rather not remove each one separately to narrow it further, but any insight would be great! 

    Thanks,

    Ashley 


    #Security
    #SystemAdministration
    #Unsure/Other

    ------------------------------
    Ashley Buck
    Delta Dental Plan of Michigan, Inc.
    ------------------------------


  • 2.  RE: Organizational Settings view help

    Posted 27 days ago

    Hi Ashley,

    It seems you are missing a couple of permissions from the Recording area. One way to find what permissions you are missing is to go to Quality -> Recording Management. Click on the integrated Help icon. The Help page should present the required permissions. To assign only the permissions needed for this, you can click on the hyperlink "Quality Administrator," and from there, you can see the permissions broken down per Role and feature (as in the screenshot below). 

    Please add the following permissions to your Role: 

    Recording  Settings  Edit Regional Storage

    Recording  Settings  Edit Screen Recordings

    Recording  Screen Recording  View

    Recording  Orphan Recording  View

    You can also find this at the resource center:  https://help.mypurecloud.com/articles/quality-management-roles-permissions



    ------------------------------
    Tatjana Knezevic

    www.startelecom.cloud

    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
    ------------------------------



  • 3.  RE: Organizational Settings view help

    Posted 25 days ago

    Hi! I'm actually trying to remove the view, not give additional access! :) 



    ------------------------------
    Ashley Buck
    Delta Dental Plan of Michigan, Inc.
    ------------------------------



  • 4.  RE: Organizational Settings view help
    Best Answer

    Posted 24 days ago

    @Ashley Buck Oh, my sincere apologies for misunderstanding your question :-) 

    The permission you should remove from this Custom Role is:

    recording:screenRecording:view



    ------------------------------
    Tatjana Knezevic

    www.startelecom.cloud

    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
    ------------------------------



  • 5.  RE: Organizational Settings view help

    Posted 24 days ago

    Thank you! This worked. And the user can still view screen recordings (which makes zero sense given the permission name and description, but I'll take it!)



    ------------------------------
    Ashley Buck
    Delta Dental Plan of Michigan, Inc.
    ------------------------------



  • 6.  RE: Organizational Settings view help

    Posted 23 days ago

    Hi Ashley,

    Glad to hear it worked :-) 



    ------------------------------
    Tatjana Knezevic

    www.startelecom.cloud

    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
    ------------------------------



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