A place to ask questions, connect with others, and stay in the know
Hello,In September, we will be releasing Outbound Email Campaigns in Genesys Cloud.
With the release of this feature, we will be adding three new system-generated columns to the contact list export for each email address provided per contact. These will be named as follows:
EmailLastAttempt-[Email Column]EmailLastResult-[Email Column]ContactableByEmail-[Email Column]
These new columns will be positioned at the end of the contact list export.These new columns will only appear on the export if you selected an Email Column when importing your contact list.As of now, we are targeting the third week of September for these new columns, but that is subject to change.
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.