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Outbound Dialer - Contact Callable is True even after talking to an agent

  • 1.  Outbound Dialer - Contact Callable is True even after talking to an agent

    Posted 02-06-2025 18:14

    I'm stumped on this one.

    Outbound dialer calls a customer, and lets them talk to an agent.

    The caller chooses to talk to an agent and finishes the call, and the Agent closes the call.

    However, Dialer is leaving the Contact Callable field in the contact list to "True" which means that same contact is going to be called again the next business day even though they have already talked to an agent.

    What trap am I missing ?  Is it a Campaign Rule in Campaign Management, or maybe something in my Outbound Flow in Architect ?

    Thanks for reading and any advise you may have,

    Bill W


    #Outbound

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    William Wyszomirski
    Application Administrator
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  • 2.  RE: Outbound Dialer - Contact Callable is True even after talking to an agent

    Posted 02-07-2025 08:12

    Hello William, 

    This sounds like something is going on with the campaign management. I recommend opening a case with Genesys Customer Care so they can review logs and the interaction ID more so than we can do here in a public forum, to see why the contact is still marked as callable. 

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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    Original Message


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