While predictive dialing, at times an agent may not be available right away to connect with the customer we are reaching out to. The default is that within 2 seconds hold music will play upon the customer answering. Has anyone successfully seen a reduction in their outbound abandon rates in these instances by switching to a message that plays instead of the hold music? 

While predictive dialing, at times an agent may not be available right away to connect with the customer we are reaching out to. The default is that within 2 seconds hold music will play upon the customer answering. Has anyone successfully seen a reduction in their outbound abandon rates in these instances by switching to a message that plays instead of the hold music? 

While predictive dialing, at times an agent may not be available right away to connect with the customer we are reaching out to. The default is that within 2 seconds hold music will play upon the customer answering. Has anyone successfully seen a reduction in their outbound abandon rates in these instances by switching to a message that plays instead of the hold music?