Hi, 

I've configured an outbound route with one SIPTrunk just for using it for outbound calls.

I receive the inbound calls throw another siptrunk (DID associated with this trunk)

In my main org this isn't works but for my LAB account it's working.

The configuration of the Inbound Trunks is equal in both ORGS.

To have this functional i had to configure the inbound trunk associated to an outbound route.

So, it's necessary to have the Inbound trunk associated to an outbound routed to be able to receive inbound calls? 

Thank You.

Hi, 

I've configured an outbound route with one SIPTrunk just for using it for outbound calls.

I receive the inbound calls throw another siptrunk (DID associated with this trunk)

In my main org this isn't works but for my LAB account it's working.

The configuration of the Inbound Trunks is equal in both ORGS.

To have this functional i had to configure the inbound trunk associated to an outbound route.

So, it's necessary to have the Inbound trunk associated to an outbound routed to be able to receive inbound calls? 

Thank You.

Depends if you have two carriers or one.  If one, you don't need another trunk for inbound.  All you calls can come into the inbound and you can dedicate outbound trunks to the same carrier.  The dial plan or the campaign configuration will determine what is to be used for each dial.  You may have an issue with the outbound OLI where the carrier may be rejecting your outbound calls if they don't recognize the OLI you are presenting.  You may need to set a number they want using the p_AssertedIdentity.

Hi, 

I've configured an outbound route with one SIPTrunk just for using it for outbound calls.

I receive the inbound calls throw another siptrunk (DID associated with this trunk)

In my main org this isn't works but for my LAB account it's working.

The configuration of the Inbound Trunks is equal in both ORGS.

To have this functional i had to configure the inbound trunk associated to an outbound route.

So, it's necessary to have the Inbound trunk associated to an outbound routed to be able to receive inbound calls? 

Thank You.

Hi, 

I've configured an outbound route with one SIPTrunk just for using it for outbound calls.

I receive the inbound calls throw another siptrunk (DID associated with this trunk)

In my main org this isn't works but for my LAB account it's working.

The configuration of the Inbound Trunks is equal in both ORGS.

To have this functional i had to configure the inbound trunk associated to an outbound route.

So, it's necessary to have the Inbound trunk associated to an outbound routed to be able to receive inbound calls? 

Thank You.

Hi, 

I've configured an outbound route with one SIPTrunk just for using it for outbound calls.

I receive the inbound calls throw another siptrunk (DID associated with this trunk)

In my main org this isn't works but for my LAB account it's working.

The configuration of the Inbound Trunks is equal in both ORGS.

To have this functional i had to configure the inbound trunk associated to an outbound route.

So, it's necessary to have the Inbound trunk associated to an outbound routed to be able to receive inbound calls? 

Thank You.

Hi Adrian,

Can you check with your inbound carrier what the SIP flow looks like?  Is the call failing with a specific message like a 503 service unavailable or other?
Also, check with Genesys support to see what it looks like from the Geneys end (PCAP).  The call may be successfully received and there is an issue with the routing.  Is the inbound call being routed directly to an agent or an IVR?

Kind regards,

Hi, 

I've configured an outbound route with one SIPTrunk just for using it for outbound calls.

I receive the inbound calls throw another siptrunk (DID associated with this trunk)

In my main org this isn't works but for my LAB account it's working.

The configuration of the Inbound Trunks is equal in both ORGS.

To have this functional i had to configure the inbound trunk associated to an outbound route.

So, it's necessary to have the Inbound trunk associated to an outbound routed to be able to receive inbound calls? 

Thank You.

I am guessing the same thing - check with the carrier to see if they are sending numbers at e.164 with the + and country code.  The PCAP should show this.  

Hi Adrian,

Can you check with your inbound carrier what the SIP flow looks like?  Is the call failing with a specific message like a 503 service unavailable or other?
Also, check with Genesys support to see what it looks like from the Geneys end (PCAP).  The call may be successfully received and there is an issue with the routing.  Is the inbound call being routed directly to an agent or an IVR?

Kind regards,

Hi, 

I've configured an outbound route with one SIPTrunk just for using it for outbound calls.

I receive the inbound calls throw another siptrunk (DID associated with this trunk)

In my main org this isn't works but for my LAB account it's working.

The configuration of the Inbound Trunks is equal in both ORGS.

To have this functional i had to configure the inbound trunk associated to an outbound route.

So, it's necessary to have the Inbound trunk associated to an outbound routed to be able to receive inbound calls? 

Thank You.

Hi, 

These calls doesn't arrive to Genesys, so i can't see the pcap from my side.
The carrier send us this reason. 

SIP/2.0 404 Not Found
Via: SIP/2.0/TLS xxxxxxx:xx;rport=28358;received=xxxxx:xxx;branch=z9hG4bK-UX-c0a8-0164-3118d6d
To:  <sip:666666666@xxxxx:xx;user=phone>;tag=36c9-7fe7513d664c53665059cd2b7d18da52
From:  <sip:9999999993@xxxx:xx1;user=phone>;tag=c0a80164-1917514;sgid=3
Call-ID: call-2A1B158E-9801-0010-0414-BD52CA@xxxx
CSeq: 103 INVITE
Content-Length: 0

So as you can see, they received a 404 not found.

I've openned a ticket with support to check this, the carrier said that they didn't change anything, but we continue on investigations of this issue.

Support said us this --> 

This 404 behavior is consistent the absence of the trunk on any active Outbound Routes within the organization.

If the trunk does not exist on an active Outbound Route within the org, then any calls using that trunk's inbound identifier will result in a 404. A valid outbound route is required for calls to complete to and from BYOC Cloud trunks, even if those calls are purely inbound in nature.


I shared with them some examples, in PROD env its like support said but on LAB env no.. we are able to recive inbound calls also if the trunk doesn't are associated with any outbound route.

Any idea? 

Thank You

I am guessing the same thing - check with the carrier to see if they are sending numbers at e.164 with the + and country code.  The PCAP should show this.  

Hi Adrian,

Can you check with your inbound carrier what the SIP flow looks like?  Is the call failing with a specific message like a 503 service unavailable or other?
Also, check with Genesys support to see what it looks like from the Geneys end (PCAP).  The call may be successfully received and there is an issue with the routing.  Is the inbound call being routed directly to an agent or an IVR?

Kind regards,

Hi, 

I've configured an outbound route with one SIPTrunk just for using it for outbound calls.

I receive the inbound calls throw another siptrunk (DID associated with this trunk)

In my main org this isn't works but for my LAB account it's working.

The configuration of the Inbound Trunks is equal in both ORGS.

To have this functional i had to configure the inbound trunk associated to an outbound route.

So, it's necessary to have the Inbound trunk associated to an outbound routed to be able to receive inbound calls? 

Thank You.

Hey Adrian,

I took a quick glance at the case that you have opened with our Support team. Based on your last message above, the calls are not arriving to Genesys, so there is no pcap. If the call is being sent from your carrier to Genesys, we would have a log of any successful and unsuccessful SIP messaging. Based on what I have read, the error messaging is consistent with a call being sent into Genesys but we are unable to find the destination specified.

Hi, 

These calls doesn't arrive to Genesys, so i can't see the pcap from my side.
The carrier send us this reason. 

SIP/2.0 404 Not Found
Via: SIP/2.0/TLS xxxxxxx:xx;rport=28358;received=xxxxx:xxx;branch=z9hG4bK-UX-c0a8-0164-3118d6d
To:  <sip:666666666@xxxxx:xx;user=phone>;tag=36c9-7fe7513d664c53665059cd2b7d18da52
From:  <sip:9999999993@xxxx:xx1;user=phone>;tag=c0a80164-1917514;sgid=3
Call-ID: call-2A1B158E-9801-0010-0414-BD52CA@xxxx
CSeq: 103 INVITE
Content-Length: 0

So as you can see, they received a 404 not found.

I've openned a ticket with support to check this, the carrier said that they didn't change anything, but we continue on investigations of this issue.

Support said us this --> 

This 404 behavior is consistent the absence of the trunk on any active Outbound Routes within the organization.

If the trunk does not exist on an active Outbound Route within the org, then any calls using that trunk's inbound identifier will result in a 404. A valid outbound route is required for calls to complete to and from BYOC Cloud trunks, even if those calls are purely inbound in nature.


I shared with them some examples, in PROD env its like support said but on LAB env no.. we are able to recive inbound calls also if the trunk doesn't are associated with any outbound route.

Any idea? 

Thank You

I am guessing the same thing - check with the carrier to see if they are sending numbers at e.164 with the + and country code.  The PCAP should show this.  

Hi Adrian,

Can you check with your inbound carrier what the SIP flow looks like?  Is the call failing with a specific message like a 503 service unavailable or other?
Also, check with Genesys support to see what it looks like from the Geneys end (PCAP).  The call may be successfully received and there is an issue with the routing.  Is the inbound call being routed directly to an agent or an IVR?

Kind regards,

Hi, 

I've configured an outbound route with one SIPTrunk just for using it for outbound calls.

I receive the inbound calls throw another siptrunk (DID associated with this trunk)

In my main org this isn't works but for my LAB account it's working.

The configuration of the Inbound Trunks is equal in both ORGS.

To have this functional i had to configure the inbound trunk associated to an outbound route.

So, it's necessary to have the Inbound trunk associated to an outbound routed to be able to receive inbound calls? 

Thank You.

Hi, 

These calls doesn't arrive to Genesys, so i can't see the pcap from my side.
The carrier send us this reason. 

SIP/2.0 404 Not Found
Via: SIP/2.0/TLS xxxxxxx:xx;rport=28358;received=xxxxx:xxx;branch=z9hG4bK-UX-c0a8-0164-3118d6d
To:  <sip:666666666@xxxxx:xx;user=phone>;tag=36c9-7fe7513d664c53665059cd2b7d18da52
From:  <sip:9999999993@xxxx:xx1;user=phone>;tag=c0a80164-1917514;sgid=3
Call-ID: call-2A1B158E-9801-0010-0414-BD52CA@xxxx
CSeq: 103 INVITE
Content-Length: 0

So as you can see, they received a 404 not found.

I've openned a ticket with support to check this, the carrier said that they didn't change anything, but we continue on investigations of this issue.

Support said us this --> 

This 404 behavior is consistent the absence of the trunk on any active Outbound Routes within the organization.

If the trunk does not exist on an active Outbound Route within the org, then any calls using that trunk's inbound identifier will result in a 404. A valid outbound route is required for calls to complete to and from BYOC Cloud trunks, even if those calls are purely inbound in nature.


I shared with them some examples, in PROD env its like support said but on LAB env no.. we are able to recive inbound calls also if the trunk doesn't are associated with any outbound route.

Any idea? 

Thank You

I am guessing the same thing - check with the carrier to see if they are sending numbers at e.164 with the + and country code.  The PCAP should show this.  

Hi Adrian,

Can you check with your inbound carrier what the SIP flow looks like?  Is the call failing with a specific message like a 503 service unavailable or other?
Also, check with Genesys support to see what it looks like from the Geneys end (PCAP).  The call may be successfully received and there is an issue with the routing.  Is the inbound call being routed directly to an agent or an IVR?

Kind regards,

Hi, 

I've configured an outbound route with one SIPTrunk just for using it for outbound calls.

I receive the inbound calls throw another siptrunk (DID associated with this trunk)

In my main org this isn't works but for my LAB account it's working.

The configuration of the Inbound Trunks is equal in both ORGS.

To have this functional i had to configure the inbound trunk associated to an outbound route.

So, it's necessary to have the Inbound trunk associated to an outbound routed to be able to receive inbound calls? 

Thank You.