Hi Robert,
That ININ-Outbound-No-Answer is marking as uncallable after the first attempt.

The System Wrap-up code is not a custom wrap-up code. I think only custom wrap-up codes are the only one we can map in the wrap-up code mapping.
Also, majority of the system wrap-up codes are not available in the Rule Set.
We have to manually edit each records manually because the system is marking it as uncallable.
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Rechelle McConnell
CHRISTIAN BROADCASTING NETWORK
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Original Message:
Sent: 01-20-2025 15:24
From: Robert Wakefield-Carl
Subject: Outbound System Wrap-up Codes Not following the Rule Set.
Look in your Wrap-up Code Mapping to see if the wrap-up code itself is marking the contact or number as uncallable.

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 01-20-2025 14:19
From: Rechelle McConnell
Subject: Outbound System Wrap-up Codes Not following the Rule Set.
Hi All,
Our Outbound dialing is affected by the missing system wrap-up codes in the Rule Set Conditions.
There are System wrap-up codes that are marking as uncallable but we want to make another attempt by increasing the attempt and having the condition to make it uncallable after the last attempt.
I would like to know how other companies are using GC outbound rule sets to be able to control when to mark a wrap-up code callable and uncallable.
Thanks in Advance.
#Outbound
#Reporting/Analytics
#SystemAdministration
#Telephony
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Rechelle McConnell
CHRISTIAN BROADCASTING NETWORK
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