Hi there,

Is there a way for Genesys to tell me the name of the overlapping PTO request, rather than receiving a general message such as this:

If I'm entering time off for 20+ agents manually (to show they're off Thanksgiving Day), I have to either open a 2nd Genesys session & do a side by side comparison of who I selected and who was already approved. Or, I would have to export the already approved PTO requests for that date and do a side by side comparison. 

I think it would be a small win if it could say something a little more specific such as, Unable to save time-off request. The new request overlaps with an existing request on 11/28 for John Smith, Jane Doe, Jacquie Turner, etc.. 

Thank you, Jacqueline. That is a great idea. We have added it to the idea portal. When you have time, can you upvote it and add any more details that you find important? 

https://genesyscloud.ideas.aha.io/ideas/WETOM-I-157

Hi there,

Is there a way for Genesys to tell me the name of the overlapping PTO request, rather than receiving a general message such as this:

If I'm entering time off for 20+ agents manually (to show they're off Thanksgiving Day), I have to either open a 2nd Genesys session & do a side by side comparison of who I selected and who was already approved. Or, I would have to export the already approved PTO requests for that date and do a side by side comparison. 

I think it would be a small win if it could say something a little more specific such as, Unable to save time-off request. The new request overlaps with an existing request on 11/28 for John Smith, Jane Doe, Jacquie Turner, etc..