It looks like the case engineer responded earlier today. I recommend following their instructions as they have a more in-depth understanding of your environment, can review logs and escalate to the proper channels if needed.
Original Message:
Sent: 02-13-2025 02:05
From: Foram Parikh
Subject: page load error for Email and Message Interactions
Dear @Cameron Tomlin,
We were initially informed that the fix for our issue was scheduled for the weekend of February 15th, following an update indicating that it had not been applied on February 8th. However, we received a subsequent update on 11th Feb stating that the fix has now been applied. I have reached out to Genesys Support on the case for further details on this matter.
Could you please intervene and confirm whether the fix has been applied across all organizations in the MEC1 region? Additionally, we would like to know if this fix will permanently resolve the recurring "something went wrong" error that our agents encounter while handling message interactions, both through the native Genesys application and the Genesys Embedded Framework within Microsoft Dynamics.
Thank you for your assistance. We look forward to your prompt response.
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Foram Parikh
Original Message:
Sent: 02-03-2025 09:32
From: Cameron Tomlin
Subject: page load error for Email and Message Interactions
Hello Foram,
I have reviewed the case and the internal ticket and it looks like the support engineer provided an update. The has a tentative date of the 8th.
Cheers,
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Cameron
Online Community Manager/Moderator
Original Message:
Sent: 02-03-2025 02:15
From: Foram Parikh
Subject: page load error for Email and Message Interactions
Dear @Cameron Tomlin,
Could you please confirm whether the issue we're experiencing is an identified bug within the platform? If so, is there a way for us to track its progress? This would greatly assist us in managing our client's expectations regarding a permanent fix.
Additionally, I would appreciate any updates you can provide regarding the status of the fix in the Genesys support case number 0003616605.
Thanks
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Foram Parikh
Original Message:
Sent: 01-28-2025 15:23
From: Cameron Tomlin
Subject: page load error for Email and Message Interactions
Hello Foram,
Taking a look into at our internal resources it looks like our dev team is working on a fix still. Do you happen to have a case number?
Cheers,
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Cameron
Online Community Manager/Moderator
Original Message:
Sent: 01-24-2025 17:08
From: Foram Parikh
Subject: page load error for Email and Message Interactions
Dear @Cameron Tomlin
Please note that our client is from EMEA UAE (mec1) region, utilizing the Genesys embedded framework within Microsoft Dynamics. They encounter this issue during nearly every alternate interaction, requiring them to click the reload option multiple times before the chat interaction fully loads.
We have raised a case with Genesys Support and provided the necessary console and network logs; however, the responses have been somewhat inconclusive.
Could you please confirm if this is an identified bug within the platform? Additionally, if it is, is there a way for us to track its progress so we can manage our client's expectations regarding a permanent fix?
Thank you for your assistance.
Cheers!
------------------------------
Foram Parikh
Original Message:
Sent: 01-24-2025 11:34
From: Cameron Tomlin
Subject: page load error for Email and Message Interactions
Hello Foram,
This is still being worked on by our development team.
Cheers,
------------------------------
Cameron
Online Community Manager/Moderator
Original Message:
Sent: 01-23-2025 02:59
From: Foram Parikh
Subject: page load error for Email and Message Interactions
For one of our clients, we see this error while handling message interactions, & its quite frequent since the past two months.
Did you find the fix for it?
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Foram Parikh
Original Message:
Sent: 01-15-2025 01:43
From: Hanumantha Rao
Subject: page load error for Email and Message Interactions
Hello Community members,
does anyone are facing page load errors like this.
this is happening for Email and Message interactions. we have accounts in .de and .ie regions and facing this error in both regions.
we started noticing this after recent UI updates from Genesys.
@Matt Lawson do you hear this from any other community members or accounts ? we have raised Care ticket for this and no progress on this so far.
#UI #DigitalChannels
#Omni-ChannelDesktop/UserInterface
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Hanumantha Rao
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