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  • 1.  Parking Emails

    Top 25 Contributor
    Posted 22 days ago

    the documentation for parking emails says "f you park an email interaction for more than seven days, the client removes the interaction from the Parked Conversations and returns it to your active interaction roster."  - Is this 7 working days or 7 business days?


    #Omni-ChannelDesktop/UserInterface

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    Kathryn Haines
    Owens Corning Sales, LLC.
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  • 2.  RE: Parking Emails

    GENESYS
    Posted 22 days ago
    Edited by Cameron Tomlin 22 days ago

    Hello Kathryn, 

    This is just 7 calendar days.

    https://help.mypurecloud.com/articles/park-and-resume-an-email-interaction/

    Cheers, 



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    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: Parking Emails

    Top 25 Contributor
    Posted 22 days ago

    Thanks Cameron. Does Genesys provide any type of alert to the agent when the interaction is automatically re-connected after the 7 days? And do they get an alert if the system re connects them to a parked email in which a new email came into the thread?



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    Kathryn Haines
    Owens Corning Sales, LLC.
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  • 4.  RE: Parking Emails
    Best Answer

    GENESYS
    Posted 22 days ago

    Kathryn, 
    While I have very little experience with parking and unparking, I would say yes it should alert for both when the re-connect after the 7 days and reconnect if a new email comes into the thread. 

    Cheers, 



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    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
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