Kathryn,
While I have very little experience with parking and unparking, I would say yes it should alert for both when the re-connect after the 7 days and reconnect if a new email comes into the thread.
Cheers,
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Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 09-11-2024 10:34
From: Kathryn Haines
Subject: Parking Emails
Thanks Cameron. Does Genesys provide any type of alert to the agent when the interaction is automatically re-connected after the 7 days? And do they get an alert if the system re connects them to a parked email in which a new email came into the thread?
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Kathryn Haines
Owens Corning Sales, LLC.
Original Message:
Sent: 09-11-2024 10:25
From: Cameron Tomlin
Subject: Parking Emails
Hello Kathryn,
This is just 7 calendar days.
https://help.mypurecloud.com/articles/park-and-resume-an-email-interaction/
Cheers,
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Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
Original Message:
Sent: 09-11-2024 09:51
From: Kathryn Haines
Subject: Parking Emails
the documentation for parking emails says "f you park an email interaction for more than seven days, the client removes the interaction from the Parked Conversations and returns it to your active interaction roster." - Is this 7 working days or 7 business days?
#Omni-ChannelDesktop/UserInterface
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Kathryn Haines
Owens Corning Sales, LLC.
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