Sr. Director - Innovation Architects
Original Message:
Sent: 10-08-2024 10:41
From: Cameron Tomlin
Subject: Parking Emails
Hello Bruce!
This would belong on a new thread since its different than the original post. But I am poking around to try and find you an answer. In the mean time please open a new thread and hopefully I can find something by that time!
Cheers,
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Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
Original Message:
Sent: 10-08-2024 10:27
From: Bruce Lewis
Subject: Parking Emails
Hi Cam,
Forgive me if this belongs in a new thread, but I had a question come up today and have found a little info here, https://help.mypurecloud.com/articles/park-and-resume-an-email-interaction/ but not the full answer to what OneCall is asking.
Do you know if the 10 parked email per user limit can be adjusted (raised) at all?
It appears that it can't be, but I haven't found anything explicitly stating this in documentation, and I'm trying to get a definitive answer for OneCall.
Thank you.
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Bruce Lewis
Genesys Advanced Diagnostic Engineer
ConvergeOne
Original Message:
Sent: 09-11-2024 12:17
From: Cameron Tomlin
Subject: Parking Emails
Kathryn,
While I have very little experience with parking and unparking, I would say yes it should alert for both when the re-connect after the 7 days and reconnect if a new email comes into the thread.
Cheers,
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Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
Original Message:
Sent: 09-11-2024 10:34
From: Kathryn Haines
Subject: Parking Emails
Thanks Cameron. Does Genesys provide any type of alert to the agent when the interaction is automatically re-connected after the 7 days? And do they get an alert if the system re connects them to a parked email in which a new email came into the thread?
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Kathryn Haines
Owens Corning Sales, LLC.
Original Message:
Sent: 09-11-2024 10:25
From: Cameron Tomlin
Subject: Parking Emails
Hello Kathryn,
This is just 7 calendar days.
https://help.mypurecloud.com/articles/park-and-resume-an-email-interaction/
Cheers,
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Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
Original Message:
Sent: 09-11-2024 09:51
From: Kathryn Haines
Subject: Parking Emails
the documentation for parking emails says "f you park an email interaction for more than seven days, the client removes the interaction from the Parked Conversations and returns it to your active interaction roster." - Is this 7 working days or 7 business days?
#Omni-ChannelDesktop/UserInterface
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Kathryn Haines
Owens Corning Sales, LLC.
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