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  • 1.  Participant Data

    Posted 5 days ago
    No replies, thread closed.

    Hi,

    Has anyone experienced participant data not showing on interactions that are over 'x' weeks old. I've noticed on voice interactions completed early January 2025 don't show any participant data and says "Not available for this conversation".

    Thanks,


    #Unsure/Other

    ------------------------------
    Neil Jones
    Voice Comms Lead
    Awaze Uk
    United Kingdom
    neil.jones@awaze.com
    ------------------------------


  • 2.  RE: Participant Data
    Best Answer

    Posted 5 days ago
    No replies, thread closed.

    Hi,

    Time to live (TTL) is 60 days for participant data. After 60 days, the data can only be accessed when exported

    View participant data attributes - Genesys Cloud Resource Center



    ------------------------------
    EL Houssaine EL HILALI
    Tech Lead/Developer
    ------------------------------

    Original Message


  • 3.  RE: Participant Data

    Posted 5 days ago
    No replies, thread closed.

    Thank you.



    ------------------------------
    Neil Jones
    Voice Comms Lead
    Awaze Uk
    United Kingdom
    neil.jones@awaze.com
    ------------------------------

    Original Message


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