AppFoundry: The Genesys Marketplace Experience

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  • 1.  Partner for Voice biometrics

    Posted 11-08-2023 08:28
    Edited by Monika Gruber 11-08-2023 10:36

    Hello Community,

    does anyone already have some experience with any partner out of the App Foundry who provides and/or supports voice biometrics for authentication in inbound calls?

    Thanks in advance, I'm really curious on your thoughts and maybe also recommendations!

    BR,

    Monika


    #AI #VoiceInteraction #VoiceBiometrics #Voice #Authentication #InboundCallFlow #IVR
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    Monika Gruber
    1&1 Telecommunication SE
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  • 2.  RE: Partner for Voice biometrics

    Posted 11-15-2023 15:41

    Hi Monika,

    My name is Patrick Wiley with Pindrop, we are a passive multi-factor voice authentication tool that is also a premium app in the App Foundry.  I'd love to answer any questions you have!

    Patrick



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    Patrick Wiley
    Pindrop Security, Inc.
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    Original Message


  • 3.  RE: Partner for Voice biometrics

    Posted 12-07-2023 04:06

    Hello Patrick,

    first of all my apologies for the late reply!

    Thanks for getting in touch on this topic. I'm gonna have a look at the App Foundry and will contact you some time at the beginning of 2024. In the first place, we need to take care of a smooth migration to GC and in parallel we're working on requirements and talk to possible solution providers.

    Cheers,

    Monika 



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    Monika Gruber
    Expert Design Contact Center Systems
    1&1 Telecommunication SE
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    Original Message


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