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Hello, we are currently using Genesys Cloud with PureCloud 3 User, and we would like to inquire about the possibility of stopping or pausing our call recordings. Is there a way to achieve this?
We have a specific group of employees who will be handling both outbound and inbound calls, and we would like to have the option to pause or stop the call recordings for them.
During our testing, we noticed that there is a "Stop Recording" feature available. However, even after stopping the recording, we found that the recordings can still be heard when reviewing the interactions.
May I suggest you repost your question over in the Genesys Cloud CX community? This community is for the PureConnect (formerly CIC) product.
Thank you for the suggestion, I posted my question in the Genesys Cloud CX Community.
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