If the idea is the same as what Vaun submitted, you don't need to submit a new one. I would encourage you to leave a comment on that idea and let the PM know that this feature would be useful. If your request is different though, I would recommend submitting a new idea.
Original Message:
Sent: 10-29-2024 11:26
From: Jeremie SIMON
Subject: Performance DNIS : Use time slot as interval when several days are chosen
Hello @Vaun McCarthy, @Jason Kleitz,
Thank you for your answers.
The idea mentioned by Vaun corresponds to the researched functionality "filter by time interval" on DNIS Performance's view, a vote for it !
@Jason Kleitz,
It is useful or useless to add an other idea for the same request ?
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Jeremie SIMON
Original Message:
Sent: 10-24-2024 14:29
From: Vaun McCarthy
Subject: Performance DNIS : Use time slot as interval when several days are chosen
I can't see this happening any time soon but I raised an idea for similar functionality:
https://genesyscloud.ideas.aha.io/ideas/DARAR-I-2121
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Vaun McCarthy
Original Message:
Sent: 10-24-2024 12:33
From: Jeremie SIMON
Subject: Performance DNIS : Use time slot as interval when several days are chosen
Hello,
Under Genesys > Performance > Workspace > DNIS Performance
Is there a possibility to keep or select the same interval (time slot) when I chose 1 day or multiple days ?
For example, I want to check the number of interactions after opening hours (from 5:30 PM) without check all days or export reports for each day.
1 day = Interval is time slot
Regards,
#Reporting/Analytics
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Jeremie
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