Hello, 

I was asked to create a role to allow a team to provision new users onto the cloud platform. I've added the below permissions to this role and for the most part its working as expected except for the Role Manager permission. From what I understand, this permission should allow the assignee to add roles to other users but  not to their own account. During my testing, I was able to add any role to my account even though I had this permission set. It seems like there are two permissions in conflict. Authorization > Grant > Add and General > Role Manager

Hello Steve,

Did you try removing the Authorization > Grant > Add permission and see if that works? It seems like that is whats causing you to be able to add permissions to yourself.

Cheers, 

------------------------------
Cameron
Online Community Manager/Moderator

Original Message:
Sent: 02-07-2025 10:42
From: Steve Bagdanovich
Subject: Permission General > Role Manager Not working as expected

Hello, 

I was asked to create a role to allow a team to provision new users onto the cloud platform. I've added the below permissions to this role and for the most part its working as expected except for the Role Manager permission. From what I understand, this permission should allow the assignee to add roles to other users but  not to their own account. During my testing, I was able to add any role to my account even though I had this permission set. It seems like there are two permissions in conflict. Authorization > Grant > Add and General > Role Manager

#PlatformAdministration

------------------------------
Steve Bagdanovich
engineer
------------------------------

Hello, the moment I do that then I cannot add a role to any accounts. I'm stumped. 

------------------------------
Steve Bagdanovich
engineer

Original Message:
Sent: 02-07-2025 11:01
From: Cameron Tomlin
Subject: Permission General > Role Manager Not working as expected

Hello Steve,

Did you try removing the Authorization > Grant > Add permission and see if that works? It seems like that is whats causing you to be able to add permissions to yourself.

Cheers, 

------------------------------
Cameron
Online Community Manager/Moderator

Original Message:
Sent: 02-07-2025 10:42
From: Steve Bagdanovich
Subject: Permission General > Role Manager Not working as expected

Hello, 

I was asked to create a role to allow a team to provision new users onto the cloud platform. I've added the below permissions to this role and for the most part its working as expected except for the Role Manager permission. From what I understand, this permission should allow the assignee to add roles to other users but  not to their own account. During my testing, I was able to add any role to my account even though I had this permission set. It seems like there are two permissions in conflict. Authorization > Grant > Add and General > Role Manager

#PlatformAdministration

------------------------------
Steve Bagdanovich
engineer
------------------------------

Hello, the moment I do that then I cannot add a role to any accounts. I'm stumped. 

------------------------------
Steve Bagdanovich
engineer

Original Message:
Sent: 02-07-2025 11:01
From: Cameron Tomlin
Subject: Permission General > Role Manager Not working as expected

Hello Steve,

Did you try removing the Authorization > Grant > Add permission and see if that works? It seems like that is whats causing you to be able to add permissions to yourself.

Cheers, 

------------------------------
Cameron
Online Community Manager/Moderator

Original Message:
Sent: 02-07-2025 10:42
From: Steve Bagdanovich
Subject: Permission General > Role Manager Not working as expected

Hello, 

I was asked to create a role to allow a team to provision new users onto the cloud platform. I've added the below permissions to this role and for the most part its working as expected except for the Role Manager permission. From what I understand, this permission should allow the assignee to add roles to other users but  not to their own account. During my testing, I was able to add any role to my account even though I had this permission set. It seems like there are two permissions in conflict. Authorization > Grant > Add and General > Role Manager

#PlatformAdministration

------------------------------
Steve Bagdanovich
engineer
------------------------------

I played with this in my test org and got the same behavior. At this point I recommend opening a case with customer care UI team as they will have to look into this with logs and be able to escalate this through the proper channels if needed. 

Cheers, 

Hello, the moment I do that then I cannot add a role to any accounts. I'm stumped. 

------------------------------
Steve Bagdanovich
engineer

Original Message:
Sent: 02-07-2025 11:01
From: Cameron Tomlin
Subject: Permission General > Role Manager Not working as expected

Hello Steve,

Did you try removing the Authorization > Grant > Add permission and see if that works? It seems like that is whats causing you to be able to add permissions to yourself.

Cheers, 

------------------------------
Cameron
Online Community Manager/Moderator

Original Message:
Sent: 02-07-2025 10:42
From: Steve Bagdanovich
Subject: Permission General > Role Manager Not working as expected

Hello, 

I was asked to create a role to allow a team to provision new users onto the cloud platform. I've added the below permissions to this role and for the most part its working as expected except for the Role Manager permission. From what I understand, this permission should allow the assignee to add roles to other users but  not to their own account. During my testing, I was able to add any role to my account even though I had this permission set. It seems like there are two permissions in conflict. Authorization > Grant > Add and General > Role Manager

#PlatformAdministration

------------------------------
Steve Bagdanovich
engineer
------------------------------

Hello, 

I was asked to create a role to allow a team to provision new users onto the cloud platform. I've added the below permissions to this role and for the most part its working as expected except for the Role Manager permission. From what I understand, this permission should allow the assignee to add roles to other users but  not to their own account. During my testing, I was able to add any role to my account even though I had this permission set. It seems like there are two permissions in conflict. Authorization > Grant > Add and General > Role Manager

Hi,

A while back I was trying the same permission but had no luck. Genesys care told us that permission 'General > Role Manager' has been deprecated. 

------------------------------
Cheers
Zubair

Original Message:
Sent: 02-07-2025 10:42
From: Steve Bagdanovich
Subject: Permission General > Role Manager Not working as expected

Hello, 

I was asked to create a role to allow a team to provision new users onto the cloud platform. I've added the below permissions to this role and for the most part its working as expected except for the Role Manager permission. From what I understand, this permission should allow the assignee to add roles to other users but  not to their own account. During my testing, I was able to add any role to my account even though I had this permission set. It seems like there are two permissions in conflict. Authorization > Grant > Add and General > Role Manager

#PlatformAdministration

------------------------------
Steve Bagdanovich
engineer
------------------------------