We have enabled Speech and Text Analytics and are able to view transcripts currently. We cannot however locate the required permissions to grant the "Content Search" functionality to search for and locate interactions with specific topics, words or phrases, sentiment scores or sentiment trends. What permissions are required to grant this ability? 

Check out this resource page.  You will find all permissions needed there

https://help.mypurecloud.com/articles/content-search-view/

We have enabled Speech and Text Analytics and are able to view transcripts currently. We cannot however locate the required permissions to grant the "Content Search" functionality to search for and locate interactions with specific topics, words or phrases, sentiment scores or sentiment trends. What permissions are required to grant this ability? 

We have enabled Speech and Text Analytics and are able to view transcripts currently. We cannot however locate the required permissions to grant the "Content Search" functionality to search for and locate interactions with specific topics, words or phrases, sentiment scores or sentiment trends. What permissions are required to grant this ability? 

We still are unable to activate "Content Search" for our organization. Are there any other options to try to get this function working?

We have enabled Speech and Text Analytics and are able to view transcripts currently. We cannot however locate the required permissions to grant the "Content Search" functionality to search for and locate interactions with specific topics, words or phrases, sentiment scores or sentiment trends. What permissions are required to grant this ability? 

I know this thread is old and maybe you found the answer already, but if anybody is looking for the same thing and finds this question like I did....

You enable content search by Clicking Admin --> Quality --> Speech and Text Analytics. There's a toggle labeled "Transcript Content Search" that needs to be on. (It's off by default.) Then the correct option will appear in Performance under Speech and Text.

Hope that helps.

Julie

We still are unable to activate "Content Search" for our organization. Are there any other options to try to get this function working?

We have enabled Speech and Text Analytics and are able to view transcripts currently. We cannot however locate the required permissions to grant the "Content Search" functionality to search for and locate interactions with specific topics, words or phrases, sentiment scores or sentiment trends. What permissions are required to grant this ability? 

Julie,

Thanks for the reply! I have passed this along to our IT product team to review. I hope this is the last piece we are missing.

I know this thread is old and maybe you found the answer already, but if anybody is looking for the same thing and finds this question like I did....

You enable content search by Clicking Admin --> Quality --> Speech and Text Analytics. There's a toggle labeled "Transcript Content Search" that needs to be on. (It's off by default.) Then the correct option will appear in Performance under Speech and Text.

Hope that helps.

Julie

We still are unable to activate "Content Search" for our organization. Are there any other options to try to get this function working?

We have enabled Speech and Text Analytics and are able to view transcripts currently. We cannot however locate the required permissions to grant the "Content Search" functionality to search for and locate interactions with specific topics, words or phrases, sentiment scores or sentiment trends. What permissions are required to grant this ability? 

James, don't forget to pass on to the IT team that the team members will need the appropriate permissions to access the content search view once it is turned on: 

To search for voice transcripts:

• Genesys Cloud CX 3 Digital or Genesys Cloud EX license
• Genesys Cloud CX 3, Genesys Cloud CX 1 WEM Add-on II, or Genesys Cloud CX 2 WEM Add-on I license
• Routing > Transcription Settings > View permission
• SpeechandTextAnalytics > Topic > View permission
• SpeechandTextAnalytics > Data > View permission 
• Voice transcription settings enabled
• Transcript content search enabled

At least one of the following permissions:

• Analytics > Conversation Detail > View permission
• Recording > Recording > View or Recording > RecordingSegment > View permission

Julie,

Thanks for the reply! I have passed this along to our IT product team to review. I hope this is the last piece we are missing.

I know this thread is old and maybe you found the answer already, but if anybody is looking for the same thing and finds this question like I did....

You enable content search by Clicking Admin --> Quality --> Speech and Text Analytics. There's a toggle labeled "Transcript Content Search" that needs to be on. (It's off by default.) Then the correct option will appear in Performance under Speech and Text.

Hope that helps.

Julie

We still are unable to activate "Content Search" for our organization. Are there any other options to try to get this function working?

We have enabled Speech and Text Analytics and are able to view transcripts currently. We cannot however locate the required permissions to grant the "Content Search" functionality to search for and locate interactions with specific topics, words or phrases, sentiment scores or sentiment trends. What permissions are required to grant this ability?