We currently have only one division in Genesys - but we have multiple departments and queues within those departments. Is there a setting or permissions I can set that would allow a user to only view interactions for a specific queue? for example- if I give someone the ability to audit and create evaluations for a particular queue in their department, but I dont want them to view interactions for folks in other departments. I see the 'division aware' setting but if i only have one division then that doesnt restrict anything correct?

This may have a simple answer that I'm just overlooking. But if anyone has any suggestions i'd appreciate it. I'm attempting to make our permissions more restrictive- than they currently are. 

We currently have only one division in Genesys - but we have multiple departments and queues within those departments. Is there a setting or permissions I can set that would allow a user to only view interactions for a specific queue? for example- if I give someone the ability to audit and create evaluations for a particular queue in their department, but I dont want them to view interactions for folks in other departments. I see the 'division aware' setting but if i only have one division then that doesnt restrict anything correct?

This may have a simple answer that I'm just overlooking. But if anyone has any suggestions i'd appreciate it. I'm attempting to make our permissions more restrictive- than they currently are. 

Hi Dawn,

TBH, you are better off with just utilizing divisions to streamline user access across departments.

But if its something you need to do now, you can put a condition on permissions based on queue:

As Katrina mentioned, create a unique role first and add your preferred permissions. Then Edit the conditions for those permissions.

We currently have only one division in Genesys - but we have multiple departments and queues within those departments. Is there a setting or permissions I can set that would allow a user to only view interactions for a specific queue? for example- if I give someone the ability to audit and create evaluations for a particular queue in their department, but I dont want them to view interactions for folks in other departments. I see the 'division aware' setting but if i only have one division then that doesnt restrict anything correct?

This may have a simple answer that I'm just overlooking. But if anyone has any suggestions i'd appreciate it. I'm attempting to make our permissions more restrictive- than they currently are. 

yeah i guess my concern with that is, for this role they'd need to be able view interactions so that they could then evaluate it. But the role for that is conversation>communication>view and you cant add conditions for that. 

Hi Dawn,

TBH, you are better off with just utilizing divisions to streamline user access across departments.

But if its something you need to do now, you can put a condition on permissions based on queue:

As Katrina mentioned, create a unique role first and add your preferred permissions. Then Edit the conditions for those permissions.

We currently have only one division in Genesys - but we have multiple departments and queues within those departments. Is there a setting or permissions I can set that would allow a user to only view interactions for a specific queue? for example- if I give someone the ability to audit and create evaluations for a particular queue in their department, but I dont want them to view interactions for folks in other departments. I see the 'division aware' setting but if i only have one division then that doesnt restrict anything correct?

This may have a simple answer that I'm just overlooking. But if anyone has any suggestions i'd appreciate it. I'm attempting to make our permissions more restrictive- than they currently are.