Has anyone else seen a change in the appearance of the Phone Name for the User in Genesys Cloud?  As of Thursday morning, when users logged on an clicked their profile icon, the Phone Name now appears duplicated.  My particular phone name is "Mike Shepard - Office", and that is how it still appears under Phone Management but somehow it now appears as it does below. There was a patch that was completed at 2:00 am est on Thursday (SmartApps Cloud Fall '24 Patch 3) and don't know if something within that may have triggered this change.  The phones are functioning properly, its just the phone name in the profile that appears affected. We have a ticket opened but wanted to see if anyone else is seeing this as well.

Has anyone else seen a change in the appearance of the Phone Name for the User in Genesys Cloud?  As of Thursday morning, when users logged on an clicked their profile icon, the Phone Name now appears duplicated.  My particular phone name is "Mike Shepard - Office", and that is how it still appears under Phone Management but somehow it now appears as it does below. There was a patch that was completed at 2:00 am est on Thursday (SmartApps Cloud Fall '24 Patch 3) and don't know if something within that may have triggered this change.  The phones are functioning properly, its just the phone name in the profile that appears affected. We have a ticket opened but wanted to see if anyone else is seeing this as well.

Hi Mike-

I have noticed that our physical phones are duplicating when searching for them. Any phone that is logged into also does not show in the list anymore. This is new for us. 

Steph

Has anyone else seen a change in the appearance of the Phone Name for the User in Genesys Cloud?  As of Thursday morning, when users logged on an clicked their profile icon, the Phone Name now appears duplicated.  My particular phone name is "Mike Shepard - Office", and that is how it still appears under Phone Management but somehow it now appears as it does below. There was a patch that was completed at 2:00 am est on Thursday (SmartApps Cloud Fall '24 Patch 3) and don't know if something within that may have triggered this change.  The phones are functioning properly, its just the phone name in the profile that appears affected. We have a ticket opened but wanted to see if anyone else is seeing this as well.

Has anyone else seen a change in the appearance of the Phone Name for the User in Genesys Cloud?  As of Thursday morning, when users logged on an clicked their profile icon, the Phone Name now appears duplicated.  My particular phone name is "Mike Shepard - Office", and that is how it still appears under Phone Management but somehow it now appears as it does below. There was a patch that was completed at 2:00 am est on Thursday (SmartApps Cloud Fall '24 Patch 3) and don't know if something within that may have triggered this change.  The phones are functioning properly, its just the phone name in the profile that appears affected. We have a ticket opened but wanted to see if anyone else is seeing this as well.

We're experiencing the same in our org - I believe it's gone from showing just the "Phone Name" to "Phone Name - Line Key Name".  We have a ticket open with Genesys Support as well; it definitely seems like an odd change so not sure if it's intended or a bug, especially with no forewarning.

------------------------------
William Sparapani
NA

Original Message:
Sent: 01-10-2025 10:52
From: Mike Shepard
Subject: Phone Names appear as duplicated in profile but appear correct in Phone Management

Has anyone else seen a change in the appearance of the Phone Name for the User in Genesys Cloud?  As of Thursday morning, when users logged on an clicked their profile icon, the Phone Name now appears duplicated.  My particular phone name is "Mike Shepard - Office", and that is how it still appears under Phone Management but somehow it now appears as it does below. There was a patch that was completed at 2:00 am est on Thursday (SmartApps Cloud Fall '24 Patch 3) and don't know if something within that may have triggered this change.  The phones are functioning properly, its just the phone name in the profile that appears affected. We have a ticket opened but wanted to see if anyone else is seeing this as well.

#Telephony

------------------------------
Mike Shepard
------------------------------

Hi William,

Do you use SmartApps, I believe this is related to the SmartApps patch that went in right before this started happening?

Thanks

------------------------------
Mike Shepard

Original Message:
Sent: 01-13-2025 09:38
From: William Sparapani
Subject: Phone Names appear as duplicated in profile but appear correct in Phone Management

We're experiencing the same in our org - I believe it's gone from showing just the "Phone Name" to "Phone Name - Line Key Name".  We have a ticket open with Genesys Support as well; it definitely seems like an odd change so not sure if it's intended or a bug, especially with no forewarning.

------------------------------
William Sparapani
NA

Original Message:
Sent: 01-10-2025 10:52
From: Mike Shepard
Subject: Phone Names appear as duplicated in profile but appear correct in Phone Management

Has anyone else seen a change in the appearance of the Phone Name for the User in Genesys Cloud?  As of Thursday morning, when users logged on an clicked their profile icon, the Phone Name now appears duplicated.  My particular phone name is "Mike Shepard - Office", and that is how it still appears under Phone Management but somehow it now appears as it does below. There was a patch that was completed at 2:00 am est on Thursday (SmartApps Cloud Fall '24 Patch 3) and don't know if something within that may have triggered this change.  The phones are functioning properly, its just the phone name in the profile that appears affected. We have a ticket opened but wanted to see if anyone else is seeing this as well.

#Telephony

------------------------------
Mike Shepard
------------------------------

Has anyone else seen a change in the appearance of the Phone Name for the User in Genesys Cloud?  As of Thursday morning, when users logged on an clicked their profile icon, the Phone Name now appears duplicated.  My particular phone name is "Mike Shepard - Office", and that is how it still appears under Phone Management but somehow it now appears as it does below. There was a patch that was completed at 2:00 am est on Thursday (SmartApps Cloud Fall '24 Patch 3) and don't know if something within that may have triggered this change.  The phones are functioning properly, its just the phone name in the profile that appears affected. We have a ticket opened but wanted to see if anyone else is seeing this as well.

We do use SmartApps. 

Has anyone else seen a change in the appearance of the Phone Name for the User in Genesys Cloud?  As of Thursday morning, when users logged on an clicked their profile icon, the Phone Name now appears duplicated.  My particular phone name is "Mike Shepard - Office", and that is how it still appears under Phone Management but somehow it now appears as it does below. There was a patch that was completed at 2:00 am est on Thursday (SmartApps Cloud Fall '24 Patch 3) and don't know if something within that may have triggered this change.  The phones are functioning properly, its just the phone name in the profile that appears affected. We have a ticket opened but wanted to see if anyone else is seeing this as well.