Hello Everyone,
I am in need of a resolution if there is one. I have several locations within my Org and manage all their phones. I have some locations selecting another locations phones. I have several tickets a week to log agents off phones that are for another location. I went in and spent a couple hours renaming phones with their location codes first, then the name. I thought that would help, but if agents do not look at the 1st line key of the phone they select another locations phones again. Is there a way to separate/ hide other locations phones so they will not be selected? Or maybe when they search for a phone it only shows their locations phones? I am sure there is a permission or a setting somewhere that I can change so this will no longer happen. Any guidance would be much appreciated.
Example:
Location 55 selects location 35 phones without paying attention. Now location 55 cannot select their phones, and they initiate a ticket for me to log them off.
Thank you in advance.
#Telephony------------------------------
Kelly Quarles
Firstgroup America, Inc.
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