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Physical Polycom Phones won't restart from the Desktop client or web client.

  • 1.  Physical Polycom Phones won't restart from the Desktop client or web client.

    Posted 09-04-2024 17:29

    Hi all,

    I am having some issues restarting our physical phones from both the Desktop and web clients in our org. Sometimes I get lucky and can reboot one or two just fine from the client and some other time nothing happens, and I have to go the web interface to actually restart them from there. Does anyone ever experience the same issue? I also tried using the API endpoints and no luck. Here's the API endpoint that I am using. Any suggestion is very much appreciated. Thank you

    https://api.usw2.pure.cloud/api/v2/telephony/providers/edges/phones/{PhoneID}/reboot

    #Telephony

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    Pierre Mathurin
    Numerica Credit UnionUnited States
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  • 2.  RE: Physical Polycom Phones won't restart from the Desktop client or web client.

    Posted 09-06-2024 09:20

    Pierre,

    This forum is dedicated to the (soon to be discontinued) PureConnect product line. I recommend you ask your question over on the Genesys CLoud forum, where you will more likely get a response.

    HTH



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    Paul Simpson
    Views expressed are my own and do not necessarily reflect those of my employer.
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    Original Message


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