Hello,

Our contact center currently has several CS540's connected to Avaya hard phones. I am testing the CS540 with the APU76 connector to my PC with our Genesys Purecloud trial environment. When I make test calls, there is a significant delay when the base & headset kick on. It can be 4-10 when they enable. I have tried using the recommended base settings and have tried my own, but no real improvement. Firmware is up to date.  At that point the person I'm calling could have already answered the phone. When I test using a Poly DA85 (wired connection) & Poly BT700 (Bluetooth), it works perfectly without delay in signal.

Does anyone have a suggestion to make the CS540 usable on the Genesys Cloud environment? 

Thank you 

-Tim

Hi Tim.

I just wanted to make you aware that this forum is actually for supporting the (soon to be discontinued) PureConnect product line. You are likely to get more answers (and faster!) to future questions if you post them in the Genesys Cloud - Main community.

HTH

Hello,

Our contact center currently has several CS540's connected to Avaya hard phones. I am testing the CS540 with the APU76 connector to my PC with our Genesys Purecloud trial environment. When I make test calls, there is a significant delay when the base & headset kick on. It can be 4-10 when they enable. I have tried using the recommended base settings and have tried my own, but no real improvement. Firmware is up to date.  At that point the person I'm calling could have already answered the phone. When I test using a Poly DA85 (wired connection) & Poly BT700 (Bluetooth), it works perfectly without delay in signal.

Does anyone have a suggestion to make the CS540 usable on the Genesys Cloud environment? 

Thank you 

-Tim