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  • 1.  Policies

    Posted 09-16-2024 16:24

    Hi there,

    I'm aware of the time set function for policies, but is there anyway to get policies to hold off sending out evaluations on the weekends?


    #Unsure/Other

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    Caitlyn Petrousek
    eFinancial, LLC
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  • 2.  RE: Policies
    Best Answer

    Posted 09-16-2024 17:17

    Using the survey flow, you could build in a check for time and a loop every 10 minutes or so and check again.  Here is some information about Survey Flows:  Work with web survey invite flows - Genesys Cloud Resource Center (mypurecloud.com)

    These are a bear to grasp initially, but follow similar principles to other flows.



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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