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  • 1.  Pre-recorded Automatic Geeting

    NEW MEMBER
    Posted 10 days ago

    When will this enhancement be implemented?  We are new, we used on prem previously and had an ability to pre record agent greeting that will play when agent answers an ACD call.  


    #ArchitectureandDesign

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    Patty Castaneda
    Contact Center Manager
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  • 2.  RE: Pre-recorded Automatic Geeting
    Best Answer

    Posted 10 days ago

    Hello,

    this is a hot topic; you can submit to this Idea INB-I-986 .

    It should come in the next weeks (at least the BETA).

    Lorenzo



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    Lorenzo Tarroco
    other
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    Original Message


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