Good morning, 

We have several queues within our organization. We'd like to prevent agents from transferring to certain queues, such as test queues. I have not found any settings or documentation that would prevent this and I'm wondering if this feature is available, or is on a roadmap to become available?

Thank you!

Add your queues to separate divisions (https://help.mypurecloud.com/articles/divisions-overview/) and create a transfer role for agents using the "Conversation > Communication > Target" permissions that will limit where they can transfer.

Good morning, 

We have several queues within our organization. We'd like to prevent agents from transferring to certain queues, such as test queues. I have not found any settings or documentation that would prevent this and I'm wondering if this feature is available, or is on a roadmap to become available?

Thank you!

Add your queues to separate divisions (https://help.mypurecloud.com/articles/divisions-overview/) and create a transfer role for agents using the "Conversation > Communication > Target" permissions that will limit where they can transfer.

Good morning, 

We have several queues within our organization. We'd like to prevent agents from transferring to certain queues, such as test queues. I have not found any settings or documentation that would prevent this and I'm wondering if this feature is available, or is on a roadmap to become available?

Thank you!

Posting again as it looks like my 2nd question was mistakenly marked as "Best Answer": 

For the scenario where we have several SMS and Voice queues, open to all agents, would this method also work to prevent agents from transferring calls to SMS queues, and SMS chats to voice queues? One example would be that an SMS comes to the Sales SMS queue. The customer actually needs Support SMS, but when the agent transfers it, they transfer it SMS Voice. In our use case, we want the Sales agent to have the ability to transfer to both types of queues, but if it's SMS, only the SMS queues should be visible as an option to transfer to, and same for calls: only the voice queues should be available options. 

Thank you!

Add your queues to separate divisions (https://help.mypurecloud.com/articles/divisions-overview/) and create a transfer role for agents using the "Conversation > Communication > Target" permissions that will limit where they can transfer.

Good morning, 

We have several queues within our organization. We'd like to prevent agents from transferring to certain queues, such as test queues. I have not found any settings or documentation that would prevent this and I'm wondering if this feature is available, or is on a roadmap to become available?

Thank you!