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  • 1.  Preview Timer for Call back calls

    Posted 03-19-2025 04:40

    In Preview Dialing mode, Is there a way to get preview timer for call back calls, is so where to set the time. If not what would the workaround. I'd ideally want a timer for call back calls and call that number within a stipulated time automatically, if its not dialled by agent.


    #Outbound

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    Vikram Naganathan
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  • 2.  RE: Preview Timer for Call back calls

    Posted 03-19-2025 05:34

    Hi Vikram

    This would be configured in the Preview Campaign: Enable Preview Timer



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: Preview Timer for Call back calls

    Posted 03-19-2025 07:32

    Hi Samuel,

     

    But its not happening for callback calls (either manual or system). They don't get the timer.

     

     

     

     

     

     

    Vikram M N

    Genesys Engineer

    Contact Centre Hub (CCH)

    IT Business Technology Group

    Admiral Group plc

     

     


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  • 4.  RE: Preview Timer for Call back calls
    Best Answer

    Posted 03-19-2025 07:51

    Hi Vikram,

    If they are part of the Preview campaign and its not working, then I would double check the configuration and raise a ticket with customer care with an example to look into this further



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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