Hi Samuel,
But its not happening for callback calls (either manual or system). They don't get the timer.
| Vikram M N |
Genesys Engineer |
Contact Centre Hub (CCH) |
IT Business Technology Group |
Admiral Group plc |
****** This email is sent for and on behalf of Admiral Group plc ******
Admiral Group plc is registered in England and Wales at Tŷ Admiral, David Street, Cardiff. CF10 2EH (Reg. No. 03849958). EUI Limited (Reg No: 02686904) is a subsidiary of Admiral Group plc and is authorised and regulated by the Financial Conduct Authority (Firm reference number: 309378). These details can be confirmed by visiting the Financial Services Register,
www.fca.org.uk/register. EUI Limited acts for, and on behalf of, other regulated insurance companies. Further details may be provided on request.
Any opinions expressed in this email are those of the individual and not necessarily the company. This email and any files transmitted with it, including replies and forwarded copies (which may contain alterations) subsequently transmitted from the Company, are confidential and solely for the use of the intended recipient. It may contain material protected by attorney-client privilege. If you are not the intended recipient or the person responsible for delivering to the intended recipient, be advised that you have received this email in error and that any use is strictly prohibited.
If you have received this email in error please notify our customer services department by telephone on +44 (0)333 220 2000. Please then delete this email and any copies of it.
Security Warning: Please note that this email has been created in the knowledge that Internet email is not a 100% secure communications medium. We advise that you understand and accept this lack of security when emailing us.
Viruses: Although we have taken steps to ensure that this email and any attachments are free from any virus, we advise that in keeping with good computing practice the recipient should ensure they are actually virus free.
We may monitor the content of emails sent and received via our network for viruses or unauthorised use and for other lawful business purposes.
Original Message:
Sent: 3/19/2025 5:34:00 AM
From: Samuel Jillard
Subject: RE: Preview Timer for Call back calls
Hi Vikram
This would be configured in the Preview Campaign: Enable Preview Timer
------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
------------------------------
Original Message:
Sent: 03-19-2025 04:40
From: Vikram Naganathan
Subject: Preview Timer for Call back calls
In Preview Dialing mode, Is there a way to get preview timer for call back calls, is so where to set the time. If not what would the workaround. I'd ideally want a timer for call back calls and call that number within a stipulated time automatically, if its not dialled by agent.
#Outbound
------------------------------
Vikram Naganathan
------------------------------