If the agents right-mouse click on the Email before sending and chooses Print, they should be able to print just the information in the reply frame.
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Robert Wakefield-Carl
TTEC Digital, LLC fka Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 01-24-2023 06:56
From: Marjana Hlebanja
Subject: Print/download not ended email
Hi,
our customer would like to work with emails in Genesys. They want, that when agent receive email from external customer and not yet ended interaction, that he/she can print (or download) content of email. Agent can download content of email, when he/she ended interaction and email was written into transcript of interaction. Is some option that he/she can print (or download) not ended email interaction?
Best regards,
Marjana
#DigitalChannels
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Marjana Hlebanja
Logix d.o.o.
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