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  • 1.  Provisioning the B and E Series Poly phones for Genesys Cloud Voice

    Posted 06-11-2024 14:24

    Hey all!  Has anyone on here ever provisioned the new E Series or B series Poly phones with Genesys? We are looking to get a few but want to make sure they will work with GCV before we spend the money on them. Thank for your help!


    #SIP/VolP
    #Telephony

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    Andrew Saltonstall
    Pensacola Christian College, Inc.
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  • 2.  RE: Provisioning the B and E Series Poly phones for Genesys Cloud Voice

    Posted 29 days ago

    These are not supported as managed phones and I have not seen plans for support of them on the roadmap.  The unmanaged phone feature (if we ever actually get it) should be able to support them.  You will have to wait for this feature (hopefully late July) and test.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Provisioning the B and E Series Poly phones for Genesys Cloud Voice
    Best Answer

    GENESYS
    Posted 14 days ago

    Hey Andrew,

    I was looking at the Product Ideas Lab and like Robert said, it looks like our Dev team is working on some of these phones, including the the new E Series or B series Poly phones, for an upcoming development cycle and it should be coming soon.

    From https://genesyscloud.ideas.aha.io/ideas/CEV-I-491 

    Jun 5, 2024 - Scheduling development resources, preparing to go in-progress. 

    If you click the VOTE button on that page, it should notify you via email as this Idea progresses through development. That would be your best bet for seeing when the upcoming rollout for those phones is scheduled.



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    Jason Kleitz
    Genesys - Employees
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