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  • 1.  Pulse - View call and agent is currently on?

    Posted 11-23-2023 10:59

    Hi, apologies if this isn't the correct place to ask, but is there a way to show what kind of a call an agent is currently on via Pulse? i.e. display either the DN/Agent Group/Skill related to the active interaction?


    #ArchitectureandDesign

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    Christopher Hopper
    Royal Mail
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  • 2.  RE: Pulse - View call and agent is currently on?

    Posted 11-23-2023 11:03

    Just to add, I've been able to use 

    Result = G.GetDNIS(Data.Current_Status.Value)

    to get the DNIS value, but that isn't suitable.



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    Christopher Hopper
    Royal Mail
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    Original Message


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