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  • 1.  Pureconnect vs Verintrecording cti/icelib for additional (recorder)data

    Posted 12-06-2022 06:03
    Hello Verint specialists

    Im looking for a way to add extra callinfo to Verint.
    Like SKILLgroupnames per call, Nanswered, and attributes were I can trigger recordingrules by.(rec y/n question in Attendant)
    Does anyone here have experience with this?

    How can this be done on Pureconnect side?
    By Icelib adapter settings?
    By setting (cti)attributes in attendant?

    Like to hear from you.


    Kees Graveland.

    C Graveland
    Frontline Solutions B.V.

  • 2.  RE: Pureconnect vs Verintrecording cti/icelib for additional (recorder)data

    Posted 12-08-2022 17:37


    Please reach out to PSTechTalkengineers@genesys.com or a Partner as
    we are not Verint specialists.  This is an extremely customization focused question. I hope this helps.


    Saul Lopez

    Saul Lopez
    Genesys - Employees