Genesys Cloud - Main

In this episode of the Q&A Show Solutions Consultant, @Jason Lukert, joins us to discuss the powerful Genesys feature "AI Powered Summary Personalization" and how it can be used to correctly format transcript evidence for different teams across an organization.

He walks you through:

-Custom and Advanced Insights

-Data Governance and PII

-Personalized formatting and style for the right teams

After the demo, he answers a few questions from the Genesys Community. This is a popular feature and an impressive demo that you don't want to miss!

Chapters: 

0:00 - 5:06: Introduction to feature

5:07 - 15:56: Demo of AI Powered Summary Personalization

15:57 - 16:45: Community Question 1

16:46 - 17:20: Community Question 2

17:21 - 17:52: Community Question 3

17:53 - 18:53: Outro

Resources:

AHA Ideas Portal:

https://genesyscloud.ideas.aha.io

Genesys Cloud Resource Center Article on AI Personalizations:

https://help.genesys.cloud/glossary/ai-summarization/

Thanks for watching!

#CommunityVideos(TAM,QA,etc.)

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Nicole
Senior Online Community Video Specialist
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Thank you both, that was a fun and informative video. Looking forward to more!

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Steven Casper
W.W. Grainger, Inc.

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Thanks for sharing, Nicole 

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Akhil
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Hi Nicole Milliken!

Thanks for sharing. This customization complements advancements in AI.

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Juliano Fernandes Mendes Pimentel De Paiva
Genesys Analyst
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Francis Guo
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Excellent episode, thanks for sharing, @Nicole Milliken.

Best regards.

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Juan Carlos
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Thank you very much for the show and sharing it! Those were familiar questions ^^. Looking forward for the char-update and will post the department/tag idea.

p.s. @Jason Lukert hope you have time to check the question-thread and have time to answer a few questions. Thank you!

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Sandra Vos
IT-System Specialist
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@Nicole Milliken Thank you for sharing. @Jason Lukert Thank you for sharing your expertise on this. The information provided was very helpful and insightful.

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Phaneendra
Technical Solutions Consultant
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Thanks for sharing

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Nirav
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Thanks for sharing, Nicole !

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Ashiesh Sharma
GCX- GCP, ARC, SCR, QM
Producer | Conductor | Composer
BT plc
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