In this episode, join Genesys Product Leader @Nicholas Robinson and Product Marketer @Allison Castelot to learn about the exciting updates to the agent workspace in Genesys Cloud. You'll see a live look, understand the great benefits users are seeing, and find out how to use the Genesys Community to make your plan to opt-in to the Multi-panel Workspace. If you're looking to save time, this new feature is for you!

Access the Toolkit for onboarding and other important information about this feature by joining the new Genesys Cloud - New UI Features community. 

We also have a famous member of the Genesys Community (@Robert Wakefield-Carl) hit a major milestone, and we reveal what Genesys Community Moderator @Jason Kleitz has been working on that benefits you. (*Hint: New Genesys releases). 

You don't want to miss this jammed-pack episode!

P.s. Did you know that you can earn GCAP points for watching this episode? Log into your GCAP account and find the challenge under the "Genesys Community" tile to get started.

Chapters:

0:00 - 3:22: Intro and Milestone Reveal

3:23 - 22:58: Demo of new Agent Multi-panel Workspace

22:59 - 24:06: Jason's Been Up to Something

24:07 - 31:59: Community Questions

Resource Links:

Agent Multi-panel Workspace Community Page:

https://community.genesys.com/communities/gc-ui-new-features?CommunityKey=f4bf88cc-0f42-4b62-a248-018993248afa

Agent Multi-panel Workspace Toolkit for Onboarding:

https://community.genesys.com/communities/community-home1/librarydocuments?communitykey=f4bf88cc-0f42-4b62-a248-018993248afa&LibraryFolderKey=&DefaultView=

#Community Videos (TAM, QA, etc.)

In this episode, join Genesys Product Leader @Nicholas Robinson and Product Marketer @Allison Castelot to learn about the exciting updates to the agent workspace in Genesys Cloud. You'll see a live look, understand the great benefits users are seeing, and find out how to use the Genesys Community to make your plan to opt-in to the Multi-panel Workspace. If you're looking to save time, this new feature is for you!

Access the Toolkit for onboarding and other important information about this feature by joining the new Genesys Cloud - New UI Features community. 

We also have a famous member of the Genesys Community (@Robert Wakefield-Carl) hit a major milestone, and we reveal what Genesys Community Moderator @Jason Kleitz has been working on that benefits you. (*Hint: New Genesys releases). 

You don't want to miss this jammed-pack episode!

P.s. Did you know that you can earn GCAP points for watching this episode? Log into your GCAP account and find the challenge under the "Genesys Community" tile to get started.

Chapters:

0:00 - 3:22: Intro and Milestone Reveal

3:23 - 22:58: Demo of new Agent Multi-panel Workspace

22:59 - 24:06: Jason's Been Up to Something

24:07 - 31:59: Community Questions

Resource Links:

Agent Multi-panel Workspace Community Page:

https://community.genesys.com/communities/gc-ui-new-features?CommunityKey=f4bf88cc-0f42-4b62-a248-018993248afa

Agent Multi-panel Workspace Toolkit for Onboarding:

https://community.genesys.com/communities/community-home1/librarydocuments?communitykey=f4bf88cc-0f42-4b62-a248-018993248afa&LibraryFolderKey=&DefaultView=

#Community Videos (TAM, QA, etc.)