Genesys Casual

 View Only

Discussion Thread View
Expand all | Collapse all

QQ: Give us a holiday/date and get a prize!

  • 1.  QQ: Give us a holiday/date and get a prize!

    GENESYS
    Posted 11-04-2022 12:12
    Hey everyone,

    Quick question. @Nicole Milliken and I are working on our events calendars for 2023 and want to know of any key dates, events, challenges, or other fun activities that we should consider including. Any suggestions more than welcome and someone who contributes will win a prize from the prize wall!

    Please Tell Us
    • Holidays that are important or fun (maybe give us an idea of why)
    • Contest or Game Ideas
    • Topics you would like to discuss
    • Anything else on your mind that you would like to see in the community
    Some events we did in 2022:

    • ​March Madness Brackets
    • Trivia
      • Summer and Fall Events
      • Major US Holidays
      • Rock N Roll Hall of Fame
      • Harry Potter
    • Ask Me Anything Events (topics varied)
    We'll leave this thread up until the end of November, so plenty of time to get your answers in and snag a prize before the end of the year.

    Cheers,

    Matt and Nicole
    #CommunityQuestions(Contest,Community,etc.)
    #Events
    #General

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------


  • 2.  RE: QQ: Give us a holiday/date and get a prize!

    Posted 11-04-2022 15:40
    How about an Easter Egg hunt through the Knowledge Network?  Hide some eggs and use trivia for people to use in their hunt.  

    Another would be a scavenger hunt through GKN.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: QQ: Give us a holiday/date and get a prize!

    GENESYS
    Posted 11-07-2022 08:25
    Love the idea, Robert! And I'm sure @Clay Tison and @Natalie Nobles will, also.​​

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------



  • 4.  RE: QQ: Give us a holiday/date and get a prize!

    GENESYS
    Posted 11-07-2022 08:27
    That would be fun!

    ------------------------------
    Natalie Nobles
    Genesys - Employees
    ------------------------------



  • 5.  RE: QQ: Give us a holiday/date and get a prize!

    Posted 11-04-2022 16:14
    Topics to discuss:

    How about a walkthrough of the life cycle of an actual idea from the aha portal, all the way through to GA?  Kind of an "inner workings" so to speak :) So we know what paths, groups, teams, various product managers/owners something may have gone through before we get to enjoy it.

    ------------------------------
    Vaun McCarthy
    ------------------------------



  • 6.  RE: QQ: Give us a holiday/date and get a prize!

    Posted 11-04-2022 16:54
    That is easy:
    1. Submit an idea that probably no one will see
    2. Pray that others see it and vote on it
    3. Send links to everyone you know to vote on it
    4. Try to send idea to a product manager you know that will discover it
    5. Get as many people commenting on it by playing both sides of the argument
    6. Jump up and down and shout for joy when it moves to Under PM Consideration
    7. Wait months for it to be mentioned in a roadmap presentation
    8. Wait more months before you see it moved to Accepted and hold a celebration
    9. Wait more months to see it move to In Development - although you would expect that when it is announced on the roadmap!
    10. Wait more months for a message that says Delivered about a month after GA
    All fun and jokes aside, it is exciting to see the progress through all the steps and looking behind the curtain would be great.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 7.  RE: QQ: Give us a holiday/date and get a prize!

    GENESYS
    Posted 11-07-2022 08:24
    Hey Vaun! 

    Thanks for the suggestion! We covered the Ideas Lab on an episode of the Q&A Show: https://www.youtube.com/watch?v=k8ao2REKkco

    Please checkout the episode and let me know if you have any remaining questions.

    Cheers!

    Matt

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------



  • 8.  RE: QQ: Give us a holiday/date and get a prize!

    GENESYS
    Posted 11-08-2022 01:26
    I think folks should send me hats, and I pick one each quarter for a smashing edition of "Stump the Expert" for the Q&A show...

    ------------------------------
    George Ganahl GCP (Genesys Cloud)
    Principal PS Consultant
    Genesys
    ------------------------------



  • 9.  RE: QQ: Give us a holiday/date and get a prize!

    Posted 11-08-2022 09:33
    How about a live stump the expert show?  Participants give a question about Genesys Cloud and the experts get to answer but we get to see their screens while the investigate.  Prize goes to those that stump them.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 10.  RE: QQ: Give us a holiday/date and get a prize!

    GENESYS
    Posted 11-09-2022 13:34
    I love the idea! We'll definitely keep this in our back pockets.

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------



  • 11.  RE: QQ: Give us a holiday/date and get a prize!

    Posted 11-10-2022 22:12
    Got another.  Come up with an alternative verse to a Christmas song (or Hanukkah or Kwanza) and it has to relate to Genesys Cloud CX.  Like "Dashing to the Cloud" or "Have Yourself A Merry Little Agent" or my favorite "Joy to the Cloud"

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 12.  RE: QQ: Give us a holiday/date and get a prize!

    Posted 11-12-2022 04:19
    We already celebrate Holidays, and mostly away from work. 
    But here's an idea to celebrate Genesys's Special Days-
    - List out the Dates when Genesys Launched a new Product or Application (or even a feature)
    - Schedule Discussions / Quiz around that Product/Application.
    - The discussion topic or Quiz can even come from the participants; that way they'll all be actively participating.
    Not to drag the topic; just keep it short.
    - It'll be a good learning and fun.
    thanks

    ------------------------------
    Ashiesh Sharma
    BT plc
    ------------------------------



  • 13.  RE: QQ: Give us a holiday/date and get a prize!

    GENESYS
    Posted 11-16-2022 09:04
    Brilliant. I think some teams will love this idea. Thanks, Ashiesh.

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------



  • 14.  RE: QQ: Give us a holiday/date and get a prize!

    Posted 03-16-2023 10:48

    I like this one!

    Special "Genesys Holidays" would be inclusive globally (sorry, but I worry many of the suggestions exclude certain regions, religions or cultures. To be truly inclusive, more or less EVERY day would be a holiday! May I take this opportunity to wish everyone a very happy National Freedom of Information Day, National Everything You Do is Right Day, National Artichoke Hearts Day, National Panda Day, National Close the Gap Day, Absolutely Incredible Kid Day, Young Carers Action Day, St. Uroho's Day, Robert Goddard Day, Oranges and Lemons Day, No Selfies ay, National Vaccination Day, National Farm Rescuer Day, National Curl Crush Day & Lips Appreciation Day - reference here)

    So, what is the next Genesys Day?



    ------------------------------
    Paul Simpson
    Eventus Solutions Group
    ------------------------------



  • 15.  RE: QQ: Give us a holiday/date and get a prize!

    Posted 11-15-2022 09:24
    All the typical holidays seem to be covered- I think we should do something fun around when kids go back to school. I know that this is different depending on school districts but we could do a general start time of August/September. It's fun as a parent to get the kids back to school- A scavenger hunt of 'supplies' needed could be done using the WEM community and/or knowledge network. 

    Definitely continue with the ask me anything series

    Genesys specific trivia- not just the fun ones we have had! 


    ------------------------------
    Cherri Lindquist
    Clinical Director of Nursing
    Company Nurse
    clindquist@companynurse.com
    ------------------------------



  • 16.  RE: QQ: Give us a holiday/date and get a prize!

    Posted 03-16-2023 10:51

    Nice idea, but don't forget that in some regions "Summer" (and therefore the long school vacation) is December-February.....



    ------------------------------
    Paul Simpson
    Eventus Solutions Group
    ------------------------------



  • 17.  RE: QQ: Give us a holiday/date and get a prize!

    Posted 11-16-2022 08:51
    Edited by Nicole Dehn 11-16-2022 08:51
    How about a New Year, New Stuff. Encourage others to share about something new they learned from the Knowledge Center, a new idea they posted in the Ideas Lab, a new upcoming feature in the Roadmap and how they plan to leverage it, etc. (All things new) This also allows those with ideas to publicize (briefly) their link to their idea to get it in front of a group that may vote for it or comment on it while also encouraging others to share their plans for the new features in upcoming releases.

    This is all I have. I am new to Genesys so I try to read everything I can! :)

    ------------------------------
    Nicole Dehn
    AAA Club Alliance Inc.
    ------------------------------



  • 18.  RE: QQ: Give us a holiday/date and get a prize!

    GENESYS
    Posted 11-16-2022 09:03
    I LOVE that suggestion, Nicole. Thanks!

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------



  • 19.  RE: QQ: Give us a holiday/date and get a prize!

    Posted 11-16-2022 11:37
    Nicole,
    Not to toot my own horn, but I do a lot of that on my blog:  https://robertwc.blogspot.com.  I am about to put up on for the data actions view.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 20.  RE: QQ: Give us a holiday/date and get a prize!

    GENESYS
    Posted 12-01-2022 15:52
    Ideas, ideas, we love ideas! Thank you everyone for your amazing suggestions! Matt and I can't wait to incorporate some of these into next year's events so that we can keep our wonderful communities more engaged and informed.

    @Nicole Dehn, you were our random winner for this contest and you get to choose an item from the Prize Wall! ​There are lots of "ideas" to choose from to make your holiday season merry and bright.  Nicole, keep a lookout in your inbox for a form from me :)

    Thank you everyone, for your enlightenment. We are truly grateful to have such brilliant community members. And remember, we are always open to ideas so don't be shy in sharing them with us any time you have them.

    ------------------------------
    Nicole Milliken
    Genesys - Employees
    ------------------------------



  • 21.  RE: QQ: Give us a holiday/date and get a prize!

    Posted 12-01-2022 16:21
    Thank you @Nicole Milliken! I sent the form and can't wait to get the air fryer.
    My husband and I were going to buy a second one so this came at a perfect time and saved us some money!
    Thank you.
    :)​

    ------------------------------
    Nicole Dehn
    AAA Club Alliance Inc.
    ------------------------------



  • 22.  RE: QQ: Give us a holiday/date and get a prize!

    GENESYS
    Posted 12-01-2022 19:45
    Nicole randomly picked...Nicole...hmmmmm. :-P

    ------------------------------
    George Ganahl GCP (Genesys Cloud)
    Principal PS Consultant
    Genesys
    ------------------------------



  • 23.  RE: QQ: Give us a holiday/date and get a prize!

    Posted 12-02-2022 08:53
    Funny you should say that, @George Ganahl
    I have never been called Nicole; it's always been Nicki. (I should probably update that on here!)
    Either way, if it gets me a new air fryer I'm good with that!  LOL
    :P​​

    ------------------------------
    Nicole Dehn
    AAA Club Alliance Inc.
    ------------------------------



  • 24.  RE: QQ: Give us a holiday/date and get a prize!

    GENESYS
    Posted 12-02-2022 09:33
    It is my thread. Maybe I picked Nicole (Nicki)? I mean...I can pick winners, too!

    Happy Friday, everyone!

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------



  • 25.  RE: QQ: Give us a holiday/date and get a prize!

    Posted 12-05-2022 08:59
    Hi @Nicole Milliken! I received the air fryer on Sunday. It's so nice and ​made the best wings!!!! Thank you to @Matt Lawson for randomly selecting me. I'd like to thank my family, my agent, and my fans for such an honor! (LOL)



    ------------------------------
    Nicole Dehn
    AAA Club Alliance Inc.
    ------------------------------



  • 26.  RE: QQ: Give us a holiday/date and get a prize!

    GENESYS
    Posted 12-05-2022 09:02
    lol. Now you can tell your agent that your cooking show "Air-Fryed Dehn" is back on the menu.

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------



  • 27.  RE: QQ: Give us a holiday/date and get a prize!

    Posted 12-05-2022 09:20
    Of course. I'll have a new season with dueling fryers! :)

    ------------------------------
    Nicole Dehn
    AAA Club Alliance Inc.
    ------------------------------



  • 28.  RE: QQ: Give us a holiday/date and get a prize!

    GENESYS
    Posted 12-05-2022 09:23
    So Amazing, Nikki! Now I want some of those crispy chicken wings...and I'd totally watch "Dueling Air Fryers," haha!

    ------------------------------
    Nicole Milliken
    Genesys - Employees
    ------------------------------



  • 29.  RE: QQ: Give us a holiday/date and get a prize!

    Posted 03-16-2023 10:39

    OK, so it's "Bah Humbug" time...

    When considering these events, please remember that Genesys is a global company, albeit one based in the USA. Either go for ones with international appeal or include region specific one for other places. (And yes, I know you need suggestions!)

    For example, "March Madness". Very American and perpetuates the view that American companies only care about American culture! I'm not saying don't do it, but a huge banner at the top of every post? Really? By all means announce these events on every Forum, but please try to keep them restricted to the one post. (I don't see, nor do I wish to, banners on every post advertising the competition to predict when a Forum will hit a membership milestone...)

    Genesys Sponsors an F1 team, so if you have to do sport, how about something related to the Grand Prix season?

    Sorry. Rant over. I'll shut up now.



    ------------------------------
    Paul Simpson
    Eventus Solutions Group
    ------------------------------



  • 30.  RE: QQ: Give us a holiday/date and get a prize!

    GENESYS
    Posted 03-16-2023 11:03

    Hey Paul,

    Thanks for sharing. We definitely want suggestions for future events from our community members and we do our best to incorporate them. In fact that's why we started doing March Madness and Trivia to begin with. So I'm sure we can find a way to bring F1 into the fold, but if you don't join the competition, I will be a sad panda. 

    In terms of the banner, this is a brand new approach that I wanted to try and March Madness seemed like the perfect test event because 

    1. I like supporting college athletics,
    2. It is a popular event, and
    3. The banner will only be there for three days max. 

    Don't worry, we have no intention of doing it for EVERY contest.

    The motivation behind the banner is that a large portion of community members discover the site through Google or various search engines and what they land on when they visit the site is a discussion post, so they may not see the community home pages much less the wonderful Genesys Casual Community. This banner is our way of trying to get some new people to join the ummm...well Madness.

    Cheers,

    Matt



    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------



  • 31.  RE: QQ: Give us a holiday/date and get a prize!

    Posted 03-17-2023 07:40
    Edited by Seean Weaver 03-17-2023 07:40

    Unfortunately you'd have to wait until 2024 since his birthday is January 2. But this strip always made me laugh as a kid and to this day.

    Isaac Asimov on Twitter: "Thank you, Jim Davis. <a href=https://t.co/L7pj15rUsi" / Twitter" class="img-responsive" data-mce-hlimagekey="36388119-698e-09e8-13e6-450cd23bcb85" data-mce-hlselector="#ReplyInline_29323fa3c66b439887eb4e22200ef37f-tinyMce">



    ------------------------------
    Seean Weaver
    MAPFRE USA - Telecom Analyst
    ------------------------------



  • 32.  RE: QQ: Give us a holiday/date and get a prize!

    Posted 03-17-2023 09:06

    One of my favorite authors.

    In reality, even though he celebrated on Jan 2nd, Asimov didn't know when his actual birthday was!



    ------------------------------
    Paul Simpson
    Eventus Solutions Group
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources