Hello,

I was in a meeting with a client that is looking for their website messenger bot to easily retrieve the timezone from a customer that is requesting a callback. That way, the customer and agent knows they are being contacted/contacting at the correct time. They would like to avoid asking for a timezone or having the client do the math on the timezone so there is optimal accessibility from any individual, regardless of intellect. Is there a streamlined way to acquire that information without going down a rabbit hole of options? Utilizing area code isn't necessarily effective because it doesn't necessarily give the current location of the customer.

Thanks in advance!

#ConversationalAI(Bots,AgentAssist,etc.)

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Kieran Wallace
Electroline Data Communications Inc
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I guess then the better information for it is the user's public IP for use geolocation.

att,

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Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/
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Original Message:
Sent: 06-20-2024 12:59
From: Kieran Wallace
Subject: Question - Collecting Time Zone from Client

Hello,

I was in a meeting with a client that is looking for their website messenger bot to easily retrieve the timezone from a customer that is requesting a callback. That way, the customer and agent knows they are being contacted/contacting at the correct time. They would like to avoid asking for a timezone or having the client do the math on the timezone so there is optimal accessibility from any individual, regardless of intellect. Is there a streamlined way to acquire that information without going down a rabbit hole of options? Utilizing area code isn't necessarily effective because it doesn't necessarily give the current location of the customer.

Thanks in advance!

#ConversationalAI(Bots,AgentAssist,etc.)

------------------------------
Kieran Wallace
Electroline Data Communications Inc
------------------------------