Genesys Cloud - Reporting and Analytics

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  • 1.  Queue Reports

    Posted 02-12-2025 16:56

    Trying to see how many calls came through a Queue that was setup as skill based. How to get a report?


    #Reporting/Analytics
    #SystemAdministration

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    John Francis
    NA
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  • 2.  RE: Queue Reports
    Best Answer

    Posted 02-13-2025 06:37

    Hi John

    You will want to use the Queue Routing Performance summary view, When you expand the queue row it will show you how many interactions were routed based on each routing method



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: Queue Reports

    Posted 02-13-2025 08:24

    Thank you that helped.



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    John Francis
    NA
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    Original Message


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