We noticed that the maximum number of queues that can be selected in a queue view (activity/performance) is limited to 150. Is this a hard limit or is there a way to increase this number ?
#Reporting/Analytics

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Fabiano Benedetti
NTT Belgium NV/SA
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This is a hard limit.  Those views update with realtime notifications with each queue being added contributing to an additional realtime subscription.  If we went above 150, users could start to lose realtime subscriptions elsewhere like chat notifications, user's online status, inbox notifications, etc.  Pumping in data to the browser in realtime for more than 150 queues at once can also make user's browsers struggle to receive that much information.  That could lead to higher minimum machine spec requirements, higher bandwidth requirements, slow application experience, or failure to load the view at all.

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Ryan Legner
Staff Product Manager, Genesys Cloud CX
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Original Message:
Sent: 01-10-2023 08:26
From: Fabiano Benedetti
Subject: Queue Views (activity/performance) : maximum number of queues in filter

We noticed that the maximum number of queues that can be selected in a queue view (activity/performance) is limited to 150. Is this a hard limit or is there a way to increase this number ?
#Reporting/Analytics

------------------------------
Fabiano Benedetti
NTT Belgium NV/SA
------------------------------

Hi Ryan, 

Should the 150 limit be automatic or that has to be set? Currently Genesys will only allow us 100 queues. 

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Anna Jhane Mulinyawe
Accenture LLP
------------------------------

Original Message:
Sent: 01-11-2023 09:47
From: Ryan Legner
Subject: Queue Views (activity/performance) : maximum number of queues in filter

This is a hard limit.  Those views update with realtime notifications with each queue being added contributing to an additional realtime subscription.  If we went above 150, users could start to lose realtime subscriptions elsewhere like chat notifications, user's online status, inbox notifications, etc.  Pumping in data to the browser in realtime for more than 150 queues at once can also make user's browsers struggle to receive that much information.  That could lead to higher minimum machine spec requirements, higher bandwidth requirements, slow application experience, or failure to load the view at all.

------------------------------
Ryan Legner
Staff Product Manager, Genesys Cloud CX

Original Message:
Sent: 01-10-2023 08:26
From: Fabiano Benedetti
Subject: Queue Views (activity/performance) : maximum number of queues in filter

We noticed that the maximum number of queues that can be selected in a queue view (activity/performance) is limited to 150. Is this a hard limit or is there a way to increase this number ?
#Reporting/Analytics

------------------------------
Fabiano Benedetti
NTT Belgium NV/SA
------------------------------

Exactly, I am getting the Queue Limit Reached when only selected 100 queues in Queue Performance view. Not sure why it is not set at 150.

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John Chan
FLIGHT CENTRE TRAVEL GROUP LIMITED
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Original Message:
Sent: 09-20-2023 15:27
From: Anna Jhane Mulinyawe
Subject: Queue Views (activity/performance) : maximum number of queues in filter

Hi Ryan, 

Should the 150 limit be automatic or that has to be set? Currently Genesys will only allow us 100 queues. 

------------------------------
Anna Jhane Mulinyawe
Accenture LLP

Original Message:
Sent: 01-11-2023 09:47
From: Ryan Legner
Subject: Queue Views (activity/performance) : maximum number of queues in filter

This is a hard limit.  Those views update with realtime notifications with each queue being added contributing to an additional realtime subscription.  If we went above 150, users could start to lose realtime subscriptions elsewhere like chat notifications, user's online status, inbox notifications, etc.  Pumping in data to the browser in realtime for more than 150 queues at once can also make user's browsers struggle to receive that much information.  That could lead to higher minimum machine spec requirements, higher bandwidth requirements, slow application experience, or failure to load the view at all.

------------------------------
Ryan Legner
Staff Product Manager, Genesys Cloud CX

Original Message:
Sent: 01-10-2023 08:26
From: Fabiano Benedetti
Subject: Queue Views (activity/performance) : maximum number of queues in filter

We noticed that the maximum number of queues that can be selected in a queue view (activity/performance) is limited to 150. Is this a hard limit or is there a way to increase this number ?
#Reporting/Analytics

------------------------------
Fabiano Benedetti
NTT Belgium NV/SA
------------------------------