DialogFlow CX with Genesys Cloud does not currently support quick replies, only these bots. I strongly suggest you consider using Genesys Cloud Bot Flows instead.
Currently supported bots:
- Genesys Dialog Engine Bot Flows
- Amazon Lex V1
- Google Dialogflow ES
- BYOB Connector
- Nuance Mix
Currently supported channel targets include:
- Genesys Web Messenger
- Facebook Messenger
- Twitter DM
- LINE
- WhatsApp Messenger
- Instagram
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.comhttps://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 05-20-2022 10:14
From: Serena Spaccesi
Subject: Custom Payload in Dialogflow CX - chatbot
Hello everyone,
I am creating a chatbot on Genesys Cloud integrated with Dialogflow CX.
I would like to insert in my chatbot some quick replies (on Dialogflow CX, inside the custom payload).
Can you help me?
Thanks in advance,
Serena.
#ConversationalAI(Bots,AgentAssist,etc.)
#DigitalChannels
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Serena Spaccesi
Indra Italia spa
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