Genesys Cloud CX

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  • 1.  Custom Payload in Dialogflow CX - chatbot

    Posted 05-20-2022 10:14
    Hello everyone,
    I am creating a chatbot on Genesys Cloud integrated with Dialogflow CX.
    I would like to insert in my chatbot some quick replies (on Dialogflow CX, inside the custom payload).
    Can you help me?

    Thanks in advance,

    Serena Spaccesi
    Indra Italia spa

  • 2.  RE: Custom Payload in Dialogflow CX - chatbot

    Posted 05-22-2022 11:00
    DialogFlow CX with Genesys Cloud does not currently support quick replies, only these bots.  I strongly suggest you consider using Genesys Cloud Bot Flows instead.

    Currently supported bots:

    • Genesys Dialog Engine Bot Flows
    • Amazon Lex V1
    • Google Dialogflow ES
    • BYOB Connector
    • Nuance Mix

    Currently supported channel targets include:

    • Genesys Web Messenger
    • Facebook Messenger
    • Twitter DM
    • LINE
    • WhatsApp Messenger
    • Instagram

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect

  • 3.  RE: Custom Payload in Dialogflow CX - chatbot

    Posted 12 days ago
    Hi Serena,
    We updated our documentation to include Google Dialogflow CX support with Quick Replies, see here:

    Angelo Cicchitto
    Genesys - Employees