Hello,

I have added/updated an attribute in an email interaction using the code explained here: - Genesys

After this update, if I get the interaction using this code 

RequestGetInteractionContent request = RequestGetInteractionContent.Create();
request.InteractionId = Id;
            
EventGetInteractionContent eventGetIxnContent = ucsConnection.Request(request) as EventGetInteractionContent;
return eventGetIxnContent;

I can see that the attribute is added/updated.

But if I use RequestSearch the attribute is not present.

Can anyone explaing why or what am I doing wrong?

Thank you in advance.

#Implementation

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Ricardo Sosa
PlusNet Solutions, S.L.
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I could finally solve this: I was updating the parent of an EmailInteraction to marked it as "replied". The update was working, but WDE later updated this interaction with its own data, removing my attribute. I have added a 10 seconds delay (probably could be less) to update the interaction after WDE is done with it.

After some tests, I realized that RequestSearch also worked if I searched right after the update. As I explained, the problem was that later WDE was updating the same interaction.

------------------------------
Ricardo Sosa
PlusNet Solutions, S.L.
------------------------------

RequestGetInteractionContent request = RequestGetInteractionContent.Create();request.InteractionId = Id;            EventGetInteractionContent eventGetIxnContent = ucsConnection.Request(request) as EventGetInteractionContent;return eventGetIxnContent;