Hello everyone,

I would like to know if anyone in our community has tried to modify the Embeddable Framework to show real-time transcripts inside the CTI Connector. One of my customers has requested to embed real-time transcripts directly into the CTI Connector. I have already built an application embedded in an Agent Script that registers to a notification topics, allowing agents to view real-time transcripts. However, as you know, the Agent Script open as popup window from the Embeddable Framework.

The customer would prefer to have this functionality displayed below the green fields (Interaction data field) on the main CTI Connector window, as shown in the screenshot below. 

I am aware that on the roadmap for this year, we have a new feature called AI Copilot for Embededable Framework, which brings the Genesys AI experience into Genesys Cloud embedded clients, but still  don't know if that will fill customer needs.

Warm regards,

Dawid Kacprzak

Hello Dawid, 

I am not aware of how to do this and I dont think its possible with the current state of Genesys Cloud for Salesforce. My recommendation would be to submit an ideas in our ideas portal. 

Cheers, 

Hello everyone,

I would like to know if anyone in our community has tried to modify the Embeddable Framework to show real-time transcripts inside the CTI Connector. One of my customers has requested to embed real-time transcripts directly into the CTI Connector. I have already built an application embedded in an Agent Script that registers to a notification topics, allowing agents to view real-time transcripts. However, as you know, the Agent Script open as popup window from the Embeddable Framework.

The customer would prefer to have this functionality displayed below the green fields (Interaction data field) on the main CTI Connector window, as shown in the screenshot below. 

I am aware that on the roadmap for this year, we have a new feature called AI Copilot for Embededable Framework, which brings the Genesys AI experience into Genesys Cloud embedded clients, but still  don't know if that will fill customer needs.

Warm regards,

Dawid Kacprzak

Thank you, Cam! My question is more general about the Embeddable Framework rather than specific to Salesforce integration. Would you be able to connect me with a Genesys PM who could assist, and maybe give more light on that new feature "AI Copilot for Embeddable Framework" from the roadmap?

Hello Dawid, 

I am not aware of how to do this and I dont think its possible with the current state of Genesys Cloud for Salesforce. My recommendation would be to submit an ideas in our ideas portal. 

Cheers, 

Hello everyone,

I would like to know if anyone in our community has tried to modify the Embeddable Framework to show real-time transcripts inside the CTI Connector. One of my customers has requested to embed real-time transcripts directly into the CTI Connector. I have already built an application embedded in an Agent Script that registers to a notification topics, allowing agents to view real-time transcripts. However, as you know, the Agent Script open as popup window from the Embeddable Framework.

The customer would prefer to have this functionality displayed below the green fields (Interaction data field) on the main CTI Connector window, as shown in the screenshot below. 

I am aware that on the roadmap for this year, we have a new feature called AI Copilot for Embededable Framework, which brings the Genesys AI experience into Genesys Cloud embedded clients, but still  don't know if that will fill customer needs.

Warm regards,

Dawid Kacprzak

Thank you, Cam! My question is more general about the Embeddable Framework rather than specific to Salesforce integration. Would you be able to connect me with a Genesys PM who could assist, and maybe give more light on that new feature "AI Copilot for Embeddable Framework" from the roadmap?

Hello Dawid, 

I am not aware of how to do this and I dont think its possible with the current state of Genesys Cloud for Salesforce. My recommendation would be to submit an ideas in our ideas portal. 

Cheers, 

Hello everyone,

I would like to know if anyone in our community has tried to modify the Embeddable Framework to show real-time transcripts inside the CTI Connector. One of my customers has requested to embed real-time transcripts directly into the CTI Connector. I have already built an application embedded in an Agent Script that registers to a notification topics, allowing agents to view real-time transcripts. However, as you know, the Agent Script open as popup window from the Embeddable Framework.

The customer would prefer to have this functionality displayed below the green fields (Interaction data field) on the main CTI Connector window, as shown in the screenshot below. 

I am aware that on the roadmap for this year, we have a new feature called AI Copilot for Embededable Framework, which brings the Genesys AI experience into Genesys Cloud embedded clients, but still  don't know if that will fill customer needs.

Warm regards,

Dawid Kacprzak

Hello Dawid,

Could you let me know where you saw this info? I've checked a few places internally and I haven't been able any references to AI Copilot for Embeddable Framework. I'm also not seeing it on the Genesys Cloud Roadmap in our Product Ideas Lab.

If you could let me know where you are seeing this info I can try and track down some more information for you.

Thank you, Cam! My question is more general about the Embeddable Framework rather than specific to Salesforce integration. Would you be able to connect me with a Genesys PM who could assist, and maybe give more light on that new feature "AI Copilot for Embeddable Framework" from the roadmap?

Hello Dawid, 

I am not aware of how to do this and I dont think its possible with the current state of Genesys Cloud for Salesforce. My recommendation would be to submit an ideas in our ideas portal. 

Cheers, 

Hello everyone,

I would like to know if anyone in our community has tried to modify the Embeddable Framework to show real-time transcripts inside the CTI Connector. One of my customers has requested to embed real-time transcripts directly into the CTI Connector. I have already built an application embedded in an Agent Script that registers to a notification topics, allowing agents to view real-time transcripts. However, as you know, the Agent Script open as popup window from the Embeddable Framework.

The customer would prefer to have this functionality displayed below the green fields (Interaction data field) on the main CTI Connector window, as shown in the screenshot below. 

I am aware that on the roadmap for this year, we have a new feature called AI Copilot for Embededable Framework, which brings the Genesys AI experience into Genesys Cloud embedded clients, but still  don't know if that will fill customer needs.

Warm regards,

Dawid Kacprzak

Thank you, Cam! My question is more general about the Embeddable Framework rather than specific to Salesforce integration. Would you be able to connect me with a Genesys PM who could assist, and maybe give more light on that new feature "AI Copilot for Embeddable Framework" from the roadmap?

Hello Dawid, 

I am not aware of how to do this and I dont think its possible with the current state of Genesys Cloud for Salesforce. My recommendation would be to submit an ideas in our ideas portal. 

Cheers, 

Hello everyone,

I would like to know if anyone in our community has tried to modify the Embeddable Framework to show real-time transcripts inside the CTI Connector. One of my customers has requested to embed real-time transcripts directly into the CTI Connector. I have already built an application embedded in an Agent Script that registers to a notification topics, allowing agents to view real-time transcripts. However, as you know, the Agent Script open as popup window from the Embeddable Framework.

The customer would prefer to have this functionality displayed below the green fields (Interaction data field) on the main CTI Connector window, as shown in the screenshot below. 

I am aware that on the roadmap for this year, we have a new feature called AI Copilot for Embededable Framework, which brings the Genesys AI experience into Genesys Cloud embedded clients, but still  don't know if that will fill customer needs.

Warm regards,

Dawid Kacprzak