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  • 1.  Reconnected Mails

    Posted 10 days ago

    Hi, 

    We can use now the reconnect option for the email interactions.
    Can we use any filter to get all email interactions that's was reconnected?

    BR


    #Reporting/Analytics

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    Adrian Rodriguez
    EOS Spain S.L.
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  • 2.  RE: Reconnected Mails
    Best Answer

    GENESYS
    Posted 10 days ago

    Hello Adrian,

    We don't currently have a filter to show that info. If you want to make an enhancement request for Genesys Cloud, Genesys encourages you to register your request through the Product Ideas Lab.

    To Access the Product Ideas Lab and add your idea:

    1. Sign in to the Genesys Knowledge Network.
    2. On the Product Ideas Lab section, click Browse and Submit Ideas.
    3. From the Product Ideas Lab, click Add a Product Idea.


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    Jason Kleitz
    Genesys - Employees
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