Hello everyone, 

The knowledge team is happy to open applications for Beta for the first phase of Knowledge variations - Variations for touchpoints. If you have wondered how to personalise your knowledge content for different touchpoints like Bots, Agent Assist, Support Center, Knowledge app for Messenger; this Beta is for you. 

Apply for Beta here. Note that Beta starts in the second half of April '23.

We are currently looking for organizations that meet the following criteria to participate in this Beta:
* Existing customer or partner of Genesys Cloud (Not an internal org)
* Currently using Knowledge workbench
* Currently using or intending to use knowledge for multiple touchpoints (Agent assist, Bots, Knowledge portal (Support center), Knowledge app for Messenger) 
* Need to adapt knowledge experience based on touchpoint

Upon completion of the selection of beta testers, we will reach out to you confirming the feature enablement for you organization in April '23.

Hello! The following is a recorded webinar that contains a demonstration of the feature along with next steps and a view into what's ahead. Those who missed the live webinar, please be sure to watch the recording. For others, if you're interested in participating in this Beta, be sure to register your interest. Questions welcome!

Click here to watch recording.

Hello everyone, 

The knowledge team is happy to open applications for Beta for the first phase of Knowledge variations - Variations for touchpoints. If you have wondered how to personalise your knowledge content for different touchpoints like Bots, Agent Assist, Support Center, Knowledge app for Messenger; this Beta is for you. 

Apply for Beta here. Note that Beta starts in the second half of April '23.

We are currently looking for organizations that meet the following criteria to participate in this Beta:
* Existing customer or partner of Genesys Cloud (Not an internal org)
* Currently using Knowledge workbench
* Currently using or intending to use knowledge for multiple touchpoints (Agent assist, Bots, Knowledge portal (Support center), Knowledge app for Messenger) 
* Need to adapt knowledge experience based on touchpoint

Upon completion of the selection of beta testers, we will reach out to you confirming the feature enablement for you organization in April '23.

Hi, 
How do we switch on the feature? is it automatic from the Genesys side? Or do we need to apply something Org side please?

Hello! The following is a recorded webinar that contains a demonstration of the feature along with next steps and a view into what's ahead. Those who missed the live webinar, please be sure to watch the recording. For others, if you're interested in participating in this Beta, be sure to register your interest. Questions welcome!

Click here to watch recording.

Hello everyone, 

The knowledge team is happy to open applications for Beta for the first phase of Knowledge variations - Variations for touchpoints. If you have wondered how to personalise your knowledge content for different touchpoints like Bots, Agent Assist, Support Center, Knowledge app for Messenger; this Beta is for you. 

Apply for Beta here. Note that Beta starts in the second half of April '23.

We are currently looking for organizations that meet the following criteria to participate in this Beta:
* Existing customer or partner of Genesys Cloud (Not an internal org)
* Currently using Knowledge workbench
* Currently using or intending to use knowledge for multiple touchpoints (Agent assist, Bots, Knowledge portal (Support center), Knowledge app for Messenger) 
* Need to adapt knowledge experience based on touchpoint

Upon completion of the selection of beta testers, we will reach out to you confirming the feature enablement for you organization in April '23.