Hi All,
we are currently researching and designing a Bulk Activity Planner with Recurrence, based on the idea WFMSCH-I-72.
This will bring the ability to create rules for Bulk Scheduling Employees in the current and future schedules with or without recurrence. You'll be able to create attendee groups from all in the BU down to a specific group and schedule them as predetermined group sizes, team meetings, training, briefings or as individuals, e-learning, self-development, coaching with a mentor...
Please head over to the ideas Lab and join the conversation there and if you're not already registered take a look at the Sponsored User Program where you'll able to help with user feedback sessions and gain access to early prototypes and beta tests.
Paul
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Paul Wood
Product Manager for Genesys Cloud Workforce Management
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Original Message:
Sent: 10-10-2022 16:42
From: Travis Keck
Subject: Recurring Activities by Work Team
We have agent's base schedules setup in Work plans with the basic shift, breaks and lunches that the scheduler uses. On top of their base schedules, based on team we also would like to add in weekly coaching (individually) and a team meeting. Is there a way to add this to be a recurring activity without needing to create individual work plans but after the schedules are created? A similar feature would be the calendar events with the on-premises version.
#Genesys Cloud CX
#Workforce Engagement Management
#WorkforceManagement
#Scheduling
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Travis Keck
Newfold Digital
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