Genesys Cloud - Beta HQ

 View Only

Discussion Thread View

  • 1.  Refreshed email component for agents Beta

    GENESYS
    Posted 06-08-2023 05:00
    Edited by Mate Foldi 10-19-2023 04:35

    Hi Community,

    The beta registration is open for the updated Agent UI - email component.

    This refresh is the first part of a wider facelift coming for the Agent UI.

    The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

    • It will have feature parity with the current tool
    • Will be cleaner and more user friendly
      • better thread handling
      • better visual hints
    • Will deliver fixes to many known issues
    • Will contain a few new smaller features.
    Link to original community post
    Link to documentation


    #BetaAnnouncement
    #NowRecruiting

    ------------------------------
    Mate Foldi
    Genesys - Employees
    ------------------------------



  • 2.  RE: Refreshed email component for agents Beta

    GENESYS
    Posted 10-16-2023 10:56

    Hi community,
    Beta registration closed on the 28th of August.



    ------------------------------
    Mate Foldi
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Refreshed email component for agents Beta

    Posted 10-17-2023 03:25

    Hi Mate,

    Thanks for an update, go it,

    Customer is awaiting to have a look for Genesys Agent Assist Voice in their Own Org, 

    Can you please support to get it enabled for the Org? this is something we stuck in UAT, need your support urgently,

    form already been fill-up. 

    Thanks,

    Prashant N



    ------------------------------
    Prashant Nirbhavane
    CS Infocomm Pvt. Ltd
    ------------------------------

    Original Message


  • 4.  RE: Refreshed email component for agents Beta

    GENESYS
    Posted 10-17-2023 04:03

    Hi Prashant, This beta is solely for the email component. In case you need some support regarding the agent assist - voice I would check this IDEA



    ------------------------------
    Mate Foldi
    Genesys - Employees
    ------------------------------

    Original Message


  • 5.  RE: Refreshed email component for agents Beta

    Posted 10-19-2023 02:58

    Hi Mate,

    is it possible to still apply and test this beta? 

    From the picture above I don't immediately notice any big UI changes. Can you tell me what exactly will change with this update?

    Also I am interested in GA date for this feature?

    Regards,
    Jure Idzig



    ------------------------------
    Jure Idzig
    Logix d.o.o.
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources