Thank you for your advice.
I understand that the API that can add/update phone number records to the contact list in the inbound flow is as follows. Is this correct?
If this is correct, I am considering executing this API using a data action.
Original Message:
Sent: 01-07-2025 23:25
From: Robert Wakefield-Carl
Subject: Registering data to a callback list in Architect
In that case, create an always running campaign and use and API to insert records into the contact list. Have a field for date and time and a pre-call rule to not dial unless the time has passed
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 01-07-2025 23:13
From: Matsumoto Shun
Subject: Registering data to a callback list in Architect
Thanks for the advice.
As another option, if callback list = contact list, we are considering registering data such as phone numbers entered in IVR within Architect to the contact list and automatically dispatch them in an outbound campaign.
As a prerequisite, is there an API available in Architect to add contacts to the following contact list?
*I am aware of calling the API in a data action.
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Matsumoto Shun
Unknown
Original Message:
Sent: 01-07-2025 20:21
From: Robert Wakefield-Carl
Subject: Registering data to a callback list in Architect
Create a scheduled callback through a data action using https://developer.genesys.cloud/devapps/api-explorer#post-api-v2-conversations-callbacks. You can specify the queue, time, script, priority, preferred agents, language and more. Then let it sit in queue until that time.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 01-07-2025 19:02
From: Matsumoto Shun
Subject: Registering data to a callback list in Architect
Hello Everyone
Registering data to a callback list in Architect
We are considering an IVR receptionist flow using a call back list for agent-less support.
At this time, we are considering the following flow, but we would like to know how to save the phone number entered by the customer in the IVR in the Architect to the Call Back List.
I would like to know how to save the phone number entered by the customer in IVR to the callback list in Architect.
(1) Receive a call through IVR
(2) Guidance is played and the caller is asked to select whether or not they wish to receive a call back.
(3) If the caller wishes to be called back, ask the caller to enter a phone number to be called back.
(4) Register the entered phone number in the call back list
(5) At an arbitrarily set time, the caller is referred to the callback list and the call is automatically dispatched.
We are also considering registering the number in a data table as another idea, but is it possible to make automatic outgoing calls by referring to the data table in the first place?
Best regards,
#API/Integrations
#ArchitectureandDesign
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Matsumoto Shun
Unknown
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