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  • 1.  Remove "Schedule Coaching" button from Workspace -interactions

    Posted 10-31-2024 01:28

    How to Remove "Schedule Coaching" button available in each interaction from Performance > Workspace > Interactions. Which permission need to remove?



    #API/Integrations
    #ArchitectureandDesign

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    Roshan Narkhede
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  • 2.  RE: Remove "Schedule Coaching" button from Workspace -interactions
    Best Answer

    Posted 10-31-2024 07:55

    Hello Roshan, 

    According to this document you need the following permissions. 

    The following permissions:

    • Coaching Appointment Add
    • Coaching > Appointment > Participate
    • Coaching Appointment View
    • Coaching AppointmentStatus View
    • General > Content Management User
    • coaching > scheduleslot > view

    Cheers, 



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    Cam
    Online Community Manager/Moderator
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