Genesys Engage on-premises

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  • 1.  Removing Topics from IVR

    Posted 05-23-2024 15:56
    Edited by Anthony Flores 06-04-2024 14:47

    Hello,

    I was wondering if you anyone knows a way of removing words in an IVR as topic queries? Recently, I noticed a lot of our main topics are from an IVR we have while a customer is on hold and I would like whatever is said in the IVR exempt from Topics.

    Thank you!

    #IVRConfiguration
    #ArchitectureandDesign
    #AskaCustomer
    ------------------------------
    Anthony Flores
    Sonic.net, LLC
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