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  • 1.  Reporting on interactions per week - agent performance

    Posted 29 days ago

    Kia ora

    Does anyone know how to get a weekly break-down on agent performance (under reporting in genesys) without having to run it week by week?

    I want to run it for the whole year and need a weekly break-down . . . . it only gives me a summary for the period I am searching on at the moment.

    Suggestions welcomed please.


    #Omni-ChannelDesktop/UserInterface

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    Clare Wallace
    Queue Administrator/ Quality Analyst
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  • 2.  RE: Reporting on interactions per week - agent performance
    Best Answer

    GENESYS
    Posted 29 days ago

    Hi Clare, it is possible.

    The best guide on the resource center is under the Deprecation: Canned reports section for the Agent Metrics Report

    Under agent performance, add the users you want to report on to the filter and click the "View as Group" option, then when exporting make sure the granularity is set to "1 week" and that you also select the "split filters" option (this splits the report via agents).

    I hope this helps, but let me know if you need more help



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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